Technical Solutions Engineer

AT&I Systems • Southwest Ranches, FL

14h

About The Position

AT&I Systems is seeking a customer-focused Technical Solutions Engineer to combine IT and networking expertise with customer education, proactive system management, and hands-on technical support for its installation and service departments. The role helps customers understand and maximize their security systems through training, system-alert configuration and optimization, annual technical reviews, and advanced technical support. The position also serves as an advanced technical resource for internal teams and coordinates technical handoffs between installation and service. AT&I provides training on its physical security platforms and solutions; prior physical security industry experience is not required.

The role involves customer-facing work and onsite support at customer locations as needed. It requires strong IT infrastructure, networking, cloud technology, troubleshooting, communication, and customer-service capabilities, along with the ability to travel to customer sites. The position reports to the Service Operations Manager.

Requirements

• Strong professional background in information technology, networking, systems administration, or a related technical discipline.
• Minimum 4–5 years of hands-on experience in IT support, network administration, systems engineering, or a similar technical role is preferred.
• Strong understanding of TCP/IP networking, VLANs, DHCP, DNS, routing, switching, firewalls, VPNs, and network troubleshooting.
• Experience supporting cloud-based platforms, connected devices, and web-based administration tools.
• Experience troubleshooting physical network infrastructure, including switches, PoE devices, cabling, and network-connected hardware.
• Strong analytical and troubleshooting skills for diagnosing complex hardware, software, and connectivity issues.
• Excellent verbal and written communication skills, including explaining technical concepts to nontechnical audiences.
• Comfort conducting customer training and interacting directly with business professionals and IT personnel.
• Strong organizational skills and ability to manage multiple priorities independently.
• Customer-focused mindset and proactive approach to identifying and resolving problems.
• Willingness to learn physical security technologies, including video surveillance, access control, intrusion detection, and related systems.
• Ability and willingness to provide hands-on technical support at customer locations.
• Valid driver's license and ability to travel to customer sites as needed.

Nice To Haves

• Experience with enterprise networking equipment, including managed switches, firewalls, wireless networks, and cloud-managed infrastructure.
• Familiarity with network monitoring, system alerts, automation, and event-based notifications.
• Experience with SaaS platforms and cloud-based device management.
• IT certifications such as CompTIA Network+, Cisco CCNA, or equivalent practical experience.
• Experience delivering technical training to customers or internal teams.
• Familiarity with physical security platforms such as Verkada, Avigilon, or other IP-based security technologies.
• Experience supporting multiple customer environments or working for an IT managed services provider (MSP).

Responsibilities

• Conduct technical training for customers after new installations, system upgrades, and expansions, and provide additional training as customer personnel or systems change.
• Educate customer administrators and end users on system functionality, best practices, and advanced features.
• Develop and maintain customer training materials, technical guides, and documentation.
• Configure, test, and optimize system alerts, notifications, and event-based rules in consultation with customers.
• Conduct annual technical reviews with key customers and recommend changes to improve system performance and the customer experience.
• Identify opportunities to use additional system capabilities and coordinate recommended changes with customers and internal technical teams.
• Provide advanced technical support to the service department, including complex troubleshooting and escalated issues involving networking, connectivity, cloud platforms, software configurations, and integrations.
• Assist service technicians in diagnosing difficult or recurring technical problems and work with manufacturers and technology partners to resolve advanced issues.
• Develop troubleshooting documentation, share technical knowledge, and help implement long-term solutions to recurring service issues.
• Provide onsite technical assistance to installation and service teams, including escalation support at customer locations.
• Troubleshoot networking, connectivity, system configuration, software integration, and equipment problems in the field.
• Assist with advanced system programming, configuration, testing, commissioning, and customer training or system reviews as needed.
• Provide hands-on support during critical installations, upgrades, and customer escalations.
• Coordinate technical transitions between installation and service departments, review completed installation configurations and documentation, and ensure critical technical information is transferred to service.
• Collaborate with department leadership to improve technical procedures, system standards, and operational efficiency.
• Support internal installation teams with advanced configurations, network troubleshooting, and software integrations.
• Help develop and maintain technical standards, best practices, and documentation; stay current with technologies and manufacturer updates; and participate in manufacturer training and certification programs.
• Share technical knowledge with installation and service personnel.

Benefits

• 401(k) matching
• Competitive compensation based on experience
• Medical benefits
• Paid time off
• Company holidays
• Professional development and manufacturer certification opportunities
• Opportunity for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed