Technical Solutions Engineer II

Konami Gaming • Las Vegas, NV

1d • Onsite

About The Position

Konami Gaming is looking for a Technical Solutions Engineer II to join their team. This role goes beyond Customer Service support, requiring more technical skills, specifically expertise in Java programming and strong skills in SQL database language, particularly with the SYNKROS database. The Technical Solutions Engineer II must collaborate effectively with both external customers and internal teams, including Sales, Compliance, Project Management, R&D, and SQA. They will work with R&D, customer service, and senior managers to maintain and troubleshoot existing customer codebases, ensuring compliance with current system and industry requirements. This position demands the flexibility to act autonomously while adhering to department and company policies.

Requirements

• Intermediate and above-level understanding and usage of Microsoft Office products.
• Java programming expertise (OO, JVM, reflection, I/O, data structures).
• Socket programming.
• Thread programming.
• TCP/IP stack knowledge.
• Advance SQL query procedure building.
• JDBC, Oracle, or other RDBMS, SQLPlus.
• Advance knowledge of XML and HTML 5.
• Linux basics.
• Performance and monitoring knowledge.
• Design pattern experience.
• API design.
• ORM experience.
• SOA knowledge.
• Understanding of automation and deployment.
• Ability to obtain licensing, gaming card, or other certifications required by gaming regulations or jurisdictions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Strong oral and written communication skills.
• A high degree of analytical thinking and problem-solving.
• Excellent organizational skills and an extremely high level of accuracy and attention to detail.
• Must be comfortable working in an area with limited working space for long hours with the ability to remain seated at computer terminal for extended periods of time.
• Extreme repetitive motion using keyboard, mouse, and telephone.
• Must be able to work at assigned location to enable direct communications and interactions with team members, management, and others as necessary, unless traveling for a business-related purpose.
• Ability to work effectively and efficiently in a high-stress, fast-paced, and high-pressure environment while maintaining high standards of accuracy, paying attention to detail, and meeting assigned deadlines.
• Demonstrates high integrity, trust, and strict confidentiality.
• Ability to maintain excellent communication and a positive, respectful, and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with the company.
• Ability to always act autonomously while adhering to overall department and company policies and procedures.
• Must possess a valid driver’s license.
• This position is not eligible for employer-sponsored work authorization. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

Nice To Haves

• Intermediate knowledge and understanding of the following technologies will be highly regarded and some may be required depending on the position requirements: Java programming expertise (OO, JVM, reflection, I/O, data structures). Socket programming. Thread programming. TCP/IP stack knowledge. Advance SQL query procedure building. JDBC, Oracle, or other RDBMS, SQLPlus. Advance knowledge of XML and HTML 5. Linux basics. Performance and monitoring knowledge. Design pattern experience. API design. ORM experience. SOA knowledge. Understanding of automation and deployment.

Responsibilities

• Effectively resolve all associated issues in a timely manner, keeping with regulatory SLAs when applicable.
• Maintain professionalism with customers and vendors to meet their demands.
• Troubleshoot and diagnose escalated customer issues and resolve them efficiently and timely in the areas of the SYNKROS application, interfaces, or database.
• Contact customers and/or vendors, as necessary, to aid in SYNKROS related issues.
• Report any discrepancies, changes or recommendations, and/or problems for resolution to senior management.
• Receive escalations from level I & level II support.
• Be available after-hours for critical/dire situations needing assistance from any internal customer.
• Effectively and efficiently identify bugs across SYKNROS and report these to R&D along with recommended fixes.
• Ensure fixes meet customer expectations and report timeline of fix to Customer Service.
• Efficiently perform SYNKROS upgrades meeting timelines and a 100% success rate that the correct approve code is pushed.
• Maintain contact and communication with R&D to keep visibility on all new functionality from each development cycle.
• Report and recommend bug-related fixes to R&D and follow the process to track the fix back to customer service.
• Perform SYNKROS version upgrades.
• Successful project completion.
• Work with all associated groups to maintain and develop new tools to be used within Customer Service to aid in quick and efficient resolutions.
• Perform other related duties as assigned.

Benefits

• Competitive Wages
• Great 401(k) plan with company match
• Comprehensive health benefits package
• Generous Company paid Holidays and Paid Time Off (PTO)
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed