Technical Solutions Engineer

Everseen • Herndon, VA

16h

About The Position

Everseen is seeking a Technical Solutions Engineer to deploy, support, and optimize its platform solutions in lab and customer environments. The role combines technical expertise, problem-solving, and project management to ensure reliable operations and strong platform performance.

The engineer provides onsite and remote support, maintains and monitors platform performance, supports POS integration, and troubleshoots issues. The role also involves customer engagement, onboarding, training, demonstrations, and translating customer requirements into technical specifications and tailored configurations. The engineer coordinates deployments, analyzes usage and performance data, manages risks and escalations, and works with software development, R&D, engineering, customers, and other stakeholders.

The position includes producing technical documentation, project plans, reports, and roadmaps; tracking approved changes to scope, timelines, and resources; and providing program updates to senior management. Travel may be required for client meetings, project kick-offs, and other project activities, up to a maximum of 50% of working time.

Requirements

• A minimum of 4 to 5 years of experience in a similar role managing complex technical projects.
• Willingness to travel as needed for client meetings, project kick-offs, and other project-related activities, up to a maximum of 50% of working time.
• Extensive experience with Linux systems and proficiency in Docker and/or Podman.
• Strong scripting abilities in Bash, Python, and Node.js.
• Knowledge of network communication protocols such as TCP, UDP, HTTP, WS, and FTP.
• Basic understanding of networking concepts, including VPNs, subnets, DNS configurations, and SSL certificates.
• Knowledge of ELK Stack; REST, NGINX, JSON, and XML; message brokers such as MQTT, RabbitMQ, and Redis; TypeScript and JavaScript; RTSP feeds; Kubernetes; Ansible; Terraform; and OpenShift.
• Strong ability to troubleshoot complex issues across system resources and application stack traces.
• Proficiency with project management tools such as Microsoft 365, Jira, and Smartsheet.
• Exceptional problem-solving and organizational abilities, with a proactive and self-motivated mindset.
• Ability to manage multiple initiatives in a dynamic environment.
• Excellent communication skills for collaboration with cross-functional teams and external stakeholders.
• Interest in further education and research about Artificial Intelligence.

Nice To Haves

• Familiarity with automation tools, especially Ansible experience.
• Proficiency in Spanish.

Responsibilities

• Provide onsite and remote technical assistance and troubleshooting for platform users.
• Perform routine maintenance, POS integration, and issue resolution to improve platform performance.
• Monitor platform performance proactively, identify issues, and drive improvements.
• Gather customer feedback and needs, provide training, tailor system settings, and deliver technical reports and recommendations.
• Liaise with internal and external stakeholders, including executives and partners, on project updates and concerns.
• Oversee platform deployment and efficient operation before, during, and after implementation.
• Collect and analyze platform usage and performance data and identify opportunities for improvement.
• Collaborate with customers to assess requirements, customize platform configurations, and translate business needs into technical specifications.
• Identify, document, and mitigate risks that could affect program success.
• Work with software developers, R&D, and engineering teams to align application performance with specifications.
• Test platform performance under varied conditions and adjust configurations for optimal results.
• Create and maintain technical documentation, including user guides, training materials, and system specifications.
• Document changes to scope, timelines, and resources and ensure alignment with stakeholder approvals.
• Serve as the primary escalation point for L2/L3 monitoring or customer tickets and escalate unresolved issues to appropriate teams.
• Facilitate structured customer onboarding and provide regular program updates to senior management.
• Develop project plans, reports, and roadmaps that support customer objectives and the broader platform portfolio.
• Conduct product demonstrations and presentations highlighting platform features and value propositions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed