Technical Solutions Engineer

T-Mobile USA • Bellevue, WA

1d

About The Position

The Technical Solutions Engineer provides engineering-level technical support to business and government accounts, resolving complex escalations and product issues. The role involves troubleshooting advanced networking, device, and protocol problems using diagnostic tools and technical expertise. It manages high-impact, time-sensitive issues affecting large customers, including executive-level escalations. Success is measured by resolving complex technical problems effectively and maintaining customer satisfaction for strategic accounts. The work supports organizational goals by improving customer experience and driving continuous process improvements across teams.

The position collaborates with network engineering and product teams on network development, testing, and new product rollouts. It also develops training and feedback for frontline teams and maintains technical documentation and knowledge-base resources. Other duties or projects may be assigned by business management.

Requirements

• A bachelor's degree plus 3 years of related work experience, an advanced degree plus 1 year of related work experience, or an equivalent combination of education and experience.
• Required skills: communication, customer problem solving, escalation management, networking concepts, project management, solution architecture, technical presentations, technical support, and troubleshooting.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• A degree in Computer Science, Engineering, Information Technology, or a related field.
• 4+ years of experience in telecommunications or IT/network administration.
• 4+ years of experience involving network and application troubleshooting.
• Experience with layered communication protocols, system administration roles, enterprise security architectures and principles, IP and MPLS networks, and Wi-Fi networks and design.
• Cisco CCNA, Cisco CCNP, Cisco CCENT, CompTIA A+, CompTIA Network+, CompTIA Security+, MCP, MCP+1, MCSE, WCNA, or similar certifications.

Responsibilities

• Provide engineering technical support to resolve complex escalations and technical issues for business and government accounts.
• Manage communication and follow-up with customers and internal teams to ensure timely resolution of escalated concerns.
• Collaborate with network engineering and product teams to support network development, testing, and new product rollouts.
• Develop and deliver training and feedback to frontline teams to improve technical knowledge and customer support processes.
• Maintain and update technical documentation and knowledge-base resources to support consistent information sharing.
• Perform other duties or projects as assigned by business management.

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs
• Annual bonus or periodic sales incentive or bonus for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level