Technical Services Representative
About The Position
The Technical Services Representative resolves significant technical, scientific, or engineering issues affecting the sales, installation, and use of company products and services. The role coordinates courses of action with senior technical leaders and provides insights for customer value propositions that create market advantage. It also provides timely feedback on market, customer, and competitive activity and participates in developing and delivering financial solutions. The representative primarily supports large accounts or selected customers with complex product mixes, serving as a technical expert on product sales, manufacturing, and development issues. The work includes visiting company manufacturing and customer facilities to identify and resolve technical product and manufacturing issues. The role also serves as a resource for internal departments and customer operations, initiating problem-resolution process improvements.
Requirements
- Bachelor of Science or Bachelor of Arts degree in a related field.
- At least 8 years of experience with packaging applications.
- Customer focus.
- Problem solving.
- Drive for results.
- Action oriented.
- Priority setting.
Nice To Haves
- Maintenance or engineering education, or completion of advanced trade certification training.
- Experience in the corrugated box industry.
Responsibilities
- Resolve significant technical, scientific, or engineering issues affecting the sales, installation, and utilization of company products and services.
- Coordinate appropriate courses of action with senior technical leaders.
- Provide insights for developing customer value propositions that create market advantage.
- Provide timely feedback on market, customer, and competitive activity.
- Participate in the development and take responsibility for delivery of financial solutions.
- Support large-sized accounts or selected customers with complex product mixes.
- Troubleshoot technical aspects of product sales, manufacturing, and development as a technical expert.
- Visit company manufacturing and customer facilities to identify and resolve technical product and manufacturing issues.
- Serve as a resource for internal departments and provide advice and solutions.
- Identify and initiate problem-resolution process improvements and serve as a primary resource to company and customer operations.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Flexible Spending Accounts
- Short-term and long-term disability
- 401(k)
- Company-funded retirement contributions
- Paid Time Off
- Education and development, including tuition reimbursement
- Student loan repayment assistance
- Voluntary benefits, including home, auto, vision, and pet insurance
- Leadership training
- Promotional opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
