Technical Services Representative

International Paper•Omaha, NE

12d•Onsite

About The Position

The Technical Services Representative resolves significant technical, scientific, or engineering issues affecting the sales, installation, and use of company products and services, coordinating appropriate actions with senior technical leaders. The role provides insights to develop customer value propositions that create market advantage and timely feedback on market, customer, and competitive activity. It also participates in developing and is responsible for delivering financial solutions, primarily for large accounts or selected customers with complex product mixes. The representative acts as a technical expert in troubleshooting product sales, manufacturing, and development issues. Work includes visiting company manufacturing and customer facilities to identify and resolve technical product-manufacturing problems and, in some organizations, to support equipment installation, repair, and preventive maintenance. The role serves as a resource for internal departments, initiates problem-resolution and process-improvement efforts, and acts as a primary resource to company and customer operations.

Requirements

Bachelor of Science or Bachelor of Arts degree in a related field.
At least 8 years of experience with packaging applications.
Customer focus.
Problem solving.
Drive for results.
Action oriented.
Priority setting.

Nice To Haves

Maintenance or engineering education, or completion of advanced trade certification training.
Experience in the corrugated box industry.

Responsibilities

Resolve significant technical, scientific, or engineering issues affecting product and service sales, installation, and utilization.
Coordinate appropriate courses of action with senior technical leaders.
Provide insights for developing customer value propositions that create market advantage.
Provide timely feedback about market, customer, and competitive activity.
Participate in developing and take responsibility for delivering financial solutions.
Handle primarily large accounts or selected customers with complex product mixes.
Troubleshoot technical aspects of product sales, manufacturing, and development.
Visit company manufacturing and customer facilities to identify and resolve technical product-manufacturing issues.
In some organizations, support equipment installation, repair, and preventive maintenance.
Serve as a technical resource for internal departments and provide advice and solutions.
Identify and initiate problem-resolution and process-improvement efforts.
Serve as a primary resource to company and customer operations.