Technical Services Representative

Beretta USA Corporation • Accokeek, MD

2d • $20 - $21

About The Position

The Technical Services Representative (TSR) serves as a subject matter expert, delivering multi-channel customer service and technical product guidance. The role resolves retail and firearm technical inquiries, provides firearm repair consultations, guides customers through the selection and purchase of Beretta products, educates owners on proper firearms care and maintenance, and provides post-purchase support.

The TSR handles customer inquiries by telephone, live chat, and email; assists with e-commerce purchasing and navigation; and supports cross-functional sales, marketing, and inventory initiatives. The role requires compliance with company procedures and applicable federal and state regulations governing firearm transactions, as well as adherence to safety and regulatory guidelines when advising on firearms and ammunition.

Requirements

• 1–2 years of experience in high-volume customer-facing roles such as call centers, hospitality, or retail.
• Availability to work weekends and overtime based on business needs.
• Proficiency in data entry and Microsoft Office Suite.
• High school diploma or GED equivalent.
• Familiarity with safe firearm handling and basic firearm operation.

Nice To Haves

• Familiarity with Salesforce CRM and JD Edwards (JDE) ERP systems.

Responsibilities

• Resolve product, service, and accessory inquiries by telephone, live chat, and email while maintaining a high first-contact resolution rate.
• Guide customers through e-commerce purchasing and website navigation to support online sales and improve the digital shopping experience.
• Follow company policies, standard operating procedures, and federal and state regulations governing firearm transactions.
• Consult with customers about firearms and ammunition and recommend selections aligned with their needs while following safety and regulatory guidelines.
• Support cross-functional projects involving sales, marketing, and inventory initiatives.
• Provide firearm repair consultations and post-purchase support.
• Educate firearm owners on proper care and maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED