Technical Services Coordinator - Security Operations Coordinator

UT MD Anderson Cancer Center•Houston, TX

12d

About The Position

The University of Texas MD Anderson Cancer Center Police Department-PASS supports institutional safety and security operations through electronic security technologies, alarm monitoring, access control systems, and emergency response coordination. The Technical Services Coordinator connects customers, technical support personnel, and security operations to help ensure reliable system performance and timely responses to security-related events. The role receives and processes electronic security system requests, coordinates service dispatches, monitors alarms and system outages, and maintains accurate security records. It helps safeguard patients, visitors, faculty, staff, students, and institutional assets while supporting security technology systems that further the institution’s mission. The position offers experience with advanced security technologies, incident response coordination, and access control operations, as well as opportunities for professional growth. The typical schedule consists of standard working hours with varying shifts. Occasional local or long-distance travel may be required for training or business purposes. The position may involve maintaining the security and integrity of critical infrastructure. Routine reviews and screening may be required, and the ability to satisfy and maintain applicable security requirements is a condition of hire and continued employment.

Requirements

High school diploma or equivalent.
Five years of experience in telecommunications, dispatch, or a call center environment.
Pass a pre-employment skills test as required and administered by Human Resources.
Satisfy and maintain any requirements necessary to ensure the continued security and integrity of critical infrastructure, if applicable.

Nice To Haves

Experience with automated or computerized maintenance management systems.
Experience with word processing or spreadsheet software.
Experience with electronic security technology in a dispatch, command center, or security operations environment.
Experience reviewing alarm activity, analyzing security-related video information, assessing incidents, and determining appropriate escalation actions.
Experience supporting access control systems, security reporting, technical troubleshooting, and electronic security operations.

Responsibilities

Receive and respond to customer requests related to electronic security systems.
Process, document, and resolve customer service requests.
Dispatch appropriate service personnel based on customer needs and system issues.
Maintain records and documentation for completed tasks and service activities.
Monitor electronic security systems, equipment status, alarms, and operational conditions.
Analyze alarm activity and review available security-related information to assess situations.
Notify appropriate personnel about system outages, equipment failures, and alarm conditions.
Support escalation activities when incidents require additional response or intervention.
Assist with emergency recall activities and operational response during unusual occurrences.
Perform routine modifications within the access control management system.
Respond to software issues involving security system modifications.
Maintain access authority records and ensure system records and user access documentation are accurate and current.
Use databases to complete authorized system activity reports.
Generate, complete, and distribute journal replay reports for authorized personnel.
Maintain detailed records of completed work, system activities, and security-related transactions.
Support accurate documentation and record retention activities.
Assist with testing, activation, and deployment of electronic security system equipment.
Support inventory control and documentation of electronic security system parts.
Assist with handling and tracking electronic security components and related records.
Travel locally or long distance occasionally for training or business purposes as required.

Benefits

Employer-paid medical coverage starting on day one for employees working 30 or more hours per week.
Optional group dental, vision, life, AD&D, and disability insurance.
Accruals for paid time off and an Extended Illness Bank.
Paid holidays, wellness, childcare, and other leave options.
Tuition Assistance Program after six months of service.
Access to wellness, fitness, and employee resource groups.
Defined-benefit pension through the Teachers Retirement System.
Voluntary retirement plans.
Employer-paid life and reduced salary protection programs.
Educational opportunities and individual and team recognition.