Technical Service Trainer - Charlotte, North Carolina

Generac • Charlotte, NC

21h • Onsite

About The Position

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us? In the role of Technical Service Trainer working onsite at our training center in Concord, North Carolina you will be part of the Service Training team. The Technical Service Trainer is responsible for delivering comprehensive training to technicians on all aspects of generator repair and installation. This role leverages technical expertise to guide start-up, operation, and troubleshooting procedures across the full range of Generac products.

Requirements

• High School Diploma or equivalent
• 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience
• Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
• Demonstrated strengths in writing and presenting / instructing technical information
• Ability to develop testing plans
• Technical aptitude to do basic generator start up and troubleshooting
• Ability to deal with shifting priorities and moving deadlines
• Highly organized and detail oriented
• Familiarity with hand tools and test equipment

Nice To Haves

• Associates or Bachelor’s degree
• Curriculum development experience
• Technician Excellence or ASE (Automotive Service Excellence) certification
• Previous experience using SAP or equivalent ERP

Responsibilities

• Instruct/Train technicians in all aspects of generator repair and installation.
• Develop and present technical training curriculum
• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins
• Establish warranty flat rates for new product prototypes
• Work with internal departments to fabricate training units
• Willing to obtain DOT drivers license (Non CDL) if needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED