Professional Services Technical Installer - North Carolina

Military Spouse Corporate Career Network•Raleigh, NC

11d•Onsite

About The Position

NCR Atleos is hiring a Professional Services Technical Installer for its Telecom and Technology (T&T) Optical Practice. The division delivers enterprise network services, while the Optical Practice supports OEM clients with the design, installation, and maintenance of ISP infrastructure. The role installs and upgrades DWDM long-haul and Metro transport telecom equipment in central offices and huts across the United States, with work also taking place around the world. This is a telecom-focused position and does not involve services to homes or businesses such as IT/AV, PBX, CCTV, VoIP, or ATM. The role requires a positive attitude and aptitude and offers potential for growth in the industry. The position involves approximately 90% travel. The installer performs and leads physical and mechanical installation work, power and grounding installations, equipment commissioning and testing through the photonic layer, preliminary hardware testing, troubleshooting, and verification of service delivery. The role also includes site-team leadership, safety and quality practices, project reporting and administration, equipment and tool upkeep, and coordination with customers, suppliers, and project personnel. NCR Atleos describes itself as a global enterprise network services provider operating in over 160 countries, headquartered in Atlanta, and employing 20,000 people. Full-time employee benefits listed are medical, dental, life, and vision insurance; short- and long-term disability; paid vacation; and a 401(k).

Requirements

Good attitude and aptitude.
Ability to lead and supervise onsite work and, when assigned, manage site teams.
Knowledge of established safety practices and ability to work safely around enclosed power bays with live equipment.
Ability to apply quality requirements and OEM and end-customer best practices.
Ability to perform power verification, power-up, preliminary hardware testing, commissioning, and troubleshooting.
Understanding of -48V power principles and terminations.
Knowledge of power cable types and ability to identify cable sizing issues related to voltage drop and length.
Ability to read and interpret installation documentation, engineering specifications, prints, drawings, and a Bill of Material.
Ability to understand a Scope of Work and write comprehensive Job Change documentation.
Ability to use telecom and fiber transport tools and test sets, including BER and OTDR.
Ability to manage installation logistics and perform physical and mechanical equipment, wiring, power, and grounding installation work.
Ability to perform inventory, maintain project and job records, and complete reporting and expense submissions.
Ability to travel approximately 90% of the time.

Responsibilities

Submit daily reports, including project number, site, and on-site and travel hours.
Submit expenses weekly and on time.
Complete project-specific reporting in customer databases or Excel, including self-audits, weekly updates, and milestone reporting.
Escalate project issues and risks by interfacing with project personnel, customers, and suppliers.
Monitor implementation for compliance with time, cost, quality, and standards.
Assist Engineering Dispatch Service upon request.
Maintain access status and update or increase access as needed.
Maintain training records and update or increase training as needed.
Maintain deployment tools and software, including certifications and calibrations.
Lead and supervise work onsite.
Understand and use established safety practices.
Apply quality requirements and implement quality-control processes based on OEM technical practices and end-customer best practices.
Perform power verification and preliminary hardware testing using appropriate testing tools.
Add or remove common systems equipment hardware.
Add or remove wiring and connections on non-working equipment.
Commission and test OEM equipment to the photonic layer.
Read and stay current on installation documentation.
Perform inventory from a Bill of Material (BOM).
Read and interpret engineering specifications, prints, and drawings.
Understand the Scope of Work (SOW) and write comprehensive Job Change documentation.
Use telecom and fiber transport tools properly.
Perform physical and mechanical installation activities.
Maintain onsite job records and administrative tracking.
Install power and grounding on equipment within a power bay or fuse and alarm panel.
Apply -48V power principles and perform terminations.
Work safely around enclosed power bays containing live equipment.
Identify power cable types and lead verification and continuity testing.
Identify power cable size issues that may cause voltage drop based on cable length.
Perform power verification and power-up of OEM equipment.
Manage logistics and execute physical hardware installation at one or more sites.
Perform preliminary hardware testing in an out-of-service environment.
Perform C&P independently up to the photonic layer.
Troubleshoot using test sets such as BER and OTDR.
Lead site teams when assigned as Site Team Leader, managing others to ensure proper installation.
Verify completion of service delivery.
Redline job cost overages and quality.