Field Service Technician (Access Control) Charlotte North Carolina

Parabit Systems•Charlotte, NC

11d•$25 - $33

About The Position

Parabit is seeking a Field Service Technician in Charlotte, North Carolina, to support its SkimGard access control system and related security systems. The role requires in-depth knowledge of access control and analog/IP surveillance systems, including door locks and exit equipment such as magnetic locks, door strikes, release bars, REX motion devices, exit buttons, key override switches, and related power supplies. The technician provides on-call remote and on-site support for service requests and installations, assists customers and business partners, maintains tools and vehicle inventory, and completes reports and system data entry. The standard schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; availability for scheduled or on-call work during evenings, weekends, and holidays is also required. Candidates must pass a non-DOT drug screening and criminal, credit, and driver’s-license checks before employment.

Requirements

Three to five years of experience installing and servicing ATM lobby card access control systems.
Three to five years of experience with door lock and exit hardware.
Three to five years of experience with analog and IP CCTV surveillance systems.
Three to five years of experience with cable pulls in accordance with local and national electrical codes.
Three to five years of experience safely and confidently operating power tools and equipment, including drills, Sawzalls, jig saws, chop saws, and grinders.
Three to five years of experience with cable terminations, including Cat5 Ethernet, Telco RJ11, 66/110 punch-down blocks, coax, and B-Nut.
Driver’s license in good standing, with two points or fewer on record.
Credit report in good standing, with current-status credit and no judgments, liens, or accounts in collection.
Good verbal and written communication skills.
Availability for flexible hours, including evenings, weekends, or holidays, on a scheduled or on-call basis.
Working knowledge of Excel, Word, and email.
Ability to work on a ladder.
Availability for on-call remote and on-site service.
Ability to work independently and manage and resolve problems and client requests.
Willingness to take on challenges and learn or train on all installed equipment.
Excellent communication, work performance, and organizational skills.
Trade school education or equivalent.
Must pass a non-DOT drug screening, criminal and credit background checks, and a driver’s-license check before employment.

Nice To Haves

Locksmith experience.

Responsibilities

Complete and submit all forms and reports professionally and promptly.
Communicate promptly with the dispatcher and dispatch system about travel and work status.
Provide on-call phone, remote, and on-site support for service requests and system installations.
Provide remote and on-site support to customers, resellers, suppliers, and vendors.
Maintain vehicle inventory and document work performed and parts used from technician inventory.
Perform service and installation work to minimize return visits to 2% or less of annual service and installation work.
Maintain the proper operation of tools required for the work.
Maintain the company vehicle through scheduled and as-needed service with authorized service companies.
Follow the company standard dress code.
Independently manage and resolve issues and client requests quickly, documenting what was reported, found during inspection, and done to resolve the request.
Prioritize and manage multiple assignments and tasks.