Field Service Technician (Access Control) Charlotte North Carolina

Parabit Systems•Charlotte, NC

4d•Onsite

About The Position

Parabit is seeking a Field Service Technician in Charlotte, North Carolina, to support the company’s SkimGard access control system and related installations and service work. The role requires in-depth knowledge of access control and analog/IP surveillance systems, including door locks and exit equipment such as magnetic locks, door strikes, touch and mechanical door release bars, REX motion devices, exit buttons, key override switches, and related power supplies. The technician provides on-call phone, remote, and onsite support for service calls and installations; supports customers, resellers, suppliers, and vendors; and completes installation and service work while aiming to keep return visits at or below 2% of annual service and installation work. The role also involves maintaining the company vehicle, vehicle inventory, tools, paperwork, and service-system records. The standard schedule is Monday through Friday, 8:00 AM to 4:30 PM, with flexible hours that may include evenings, weekends, and holidays on a scheduled or on-call basis. Candidates must pass a non-DOT drug screening, criminal and credit background checks, and a driver license check before employment. Parabit offers competitive pay, health benefits, life insurance, a company car, a travel and supply purchase expense account, and a 401(k).

Requirements

Three to five years of experience installing and servicing ATM lobby card access control systems.
Three to five years of experience installing and servicing door lock and exit hardware.
Three to five years of experience installing and servicing analog and IP CCTV surveillance systems.
Three to five years of experience performing cable pulls to local and national electrical codes.
Three to five years of experience safely and confidently operating power tools and equipment, including drills, Sawzall, jig and chop saws, and grinders.
Three to five years of experience with cable terminations, including Cat5 Ethernet, Telco RJ11, 66/110 punch-down blocks, coax, and B-Nut.
In-depth knowledge and understanding of access control and analog/IP surveillance systems.
Knowledge of door lock and exit equipment, including magnetic locks, door strikes, touch and mechanical door release bars, REX motion devices, exit buttons, key override switches, and related power supplies.
Driver’s license in good standing, with two points or fewer on the record.
Credit report in good standing, with current-status accounts and no judgments, liens, or credit in collection.
Good verbal and written communication skills.
Availability for on-call remote and onsite service.
Availability to work flexible hours, including evenings, weekends, or holidays, on a scheduled or on-call basis.
Working knowledge of Excel, Word, and email.
Ability to work independently.
Ability to work on a ladder.
Ability to manage and resolve issues and client requests quickly and document service findings and repairs.
Ability to prioritize and manage multiple assignments and tasks.
Trade school education or equivalent.
Must pass a non-DOT drug screening, criminal and credit background checks, and a driver license check before employment.

Nice To Haves

Locksmith experience.

Responsibilities

Complete and submit forms and reports professionally and on time.
Communicate promptly with the dispatcher and dispatch system about travel and work status.
Provide on-call phone, remote, and onsite support for service calls and system installations.
Provide remote and onsite support to customers, resellers, suppliers, and vendors.
Maintain vehicle inventory.
Perform service and installation work while aiming to keep return visits to 2% or less of annual service and installation work.
Maintain tools required for the work in proper operating condition.
Maintain the company vehicle through scheduled and as-needed service with authorized service companies.
Follow the company standard dress code.
Independently manage and resolve problems and client requests quickly, documenting what was reported, found during inspection, and done to repair the issue.
Prioritize and manage multiple assignments and tasks.
Complete paperwork and enter all work performed and parts used from technician inventory into the system.
Maintain excellent communication, work performance, and organizational skills.
Be willing to take on challenges and learn or train on all installed equipment.