Technical Service Representative
About The Position
The Technical Service Representative supports Curry Supply’s expansion within the Service and Warranty department. This role provides customer service by listening to problem descriptions, determining needed service, preparing repair orders, estimating repair costs, and obtaining customer approval before work is performed. The representative supports customers and field technicians with equipment troubleshooting, operation, maintenance, and repairs; documents service cases and resolutions; coordinates with internal teams; and escalates complex issues as needed. The position is based at Curry Fluid Power in Curryville and is scheduled Monday through Friday, 7 AM to 4 PM.
Requirements
- Three years of technical support experience assisting customers, technicians, and internal teams with equipment operation, troubleshooting, maintenance, and repair.
- Customer-facing technical support experience handling technical issues.
- Mechanical and electrical troubleshooting skills.
- Ability to understand schematics and technical manuals.
- Equipment diagnostic, problem-solving, and critical-thinking skills.
- Computer and service-management software proficiency.
- Knowledge of preventative maintenance and repair procedures.
- Equipment, trucking, or automotive experience, ASE certification, manufacturer training, or other relevant training.
Responsibilities
- Troubleshoot and diagnose technical problems.
- Guide customers through repairs or solutions.
- Answer technical questions and service inquiries.
- Document issues, service interactions, troubleshooting steps, and resolutions.
- Escalate complex problems to engineering or specialized teams.
- Provide product knowledge and technical training.
- Coordinate with sales, engineering, field service, manufacturing, and warranty teams.
- Provide technical assistance to customers and field technicians.
- Explain equipment operation, maintenance, and repair procedures.
- Review service manuals, schematics, and technical documentation.
- Identify parts needed for repairs and coordinate replacements.
- Help identify recurring equipment failures and recommend corrective action.
- Prepare repair orders, estimate repair costs, and seek customer permission to perform work.
- Abide by laws and organizational policies intended to promote a workplace free from harassment and illegal discrimination.
- Support internal policies, procedures, and practices for risk management, safety, and regulatory compliance.
- Report pertinent information to the immediate supervisor, compile information as requested, and provide data to appropriate personnel.
- Respond to inquiries from customers and other personnel within established time frames and policies.
- Perform supportive tasks related to the essential functions of the job as circumstances require.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
