Technical Service Representative
About The Position
The Technical Service Representative drives sales volume growth by gaining specification approval at key customers. The role serves as a primary contact for customers’ Engineering and R&D groups and coordinates technical needs such as sample support, FEA, and training with the local account representative. It provides sales support and expertise through technical knowledge and industry experience, including material selection and processing assistance for customers. The representative also identifies new projects for the Nexeo division or team at the design stage. Success requires a strong understanding of target markets and the ability to build relationships with decision makers. The position is based in Houston, Texas, and requires 30% overnight travel. Applicants must be authorized to work in the United States.
Requirements
- At least 5 years of related plastics industry experience.
- Proficient computer skills in Excel, Word, and PowerPoint.
- Authorization to work in the United States.
- Willingness to undertake 30% overnight travel.
Nice To Haves
- Bachelor’s degree in Plastics Engineering or a related technical field is preferred.
- Injection molding experience is preferred.
- Experience with SAP is preferred.
Responsibilities
- Take ownership of work and responsibility for achieving goals.
- Stay informed about market, industry, and regulatory issues.
- Understand customers’ technical needs.
- Present technical information in a way that reflects customers’ context and level of comfort.
- Understand Nexeo’s and competitors’ complete value offerings.
- Work effectively with teams and groups.
- Understand each customer’s business, history with Nexeo, and goals.
- Gain specification approval at key customers to drive sales volume growth.
- Serve as a primary contact for customers’ Engineering and R&D groups.
- Coordinate sample support, FEA, and training with the local account representative.
- Provide technical sales support, material selection, and processing assistance.
- Identify new projects for the Nexeo division or team at the design stage.
