Technical Service Representative

Nexeo Plastics•Houston, TX

About The Position

The Technical Services Representative drives sales volume growth by gaining specification approval at key customers and serves as the primary contact for customers’ Engineering and R&D groups. The role coordinates technical needs, including sample support, FEA, and training, with the local account representative, and provides sales support and expertise through technical knowledge and industry experience. The position provides material selection and processing assistance to customers and identifies new projects for the relevant Nexeo division or team at the design stage. Success requires a strong understanding of target markets and the ability to build relationships with decision makers.

Requirements

At least 5 years of related plastics industry experience.
Proficient computer skills in Excel, Word, and PowerPoint.
Authorization to work in the United States.
Ability to travel overnight 30% of the time.

Nice To Haves

Bachelor’s degree in Plastics Engineering or a related technical field.
Injection molding experience.
Experience with SAP.

Responsibilities

Take ownership of work and responsibility for achieving goals.
Stay informed about market, industry, and regulatory issues.
Understand customers’ technical needs.
Present technical information in a manner suited to the customer’s context and level of comfort.
Understand Nexeo’s overall value offering and that of competitors.
Work effectively with teams and groups.
Understand each customer’s business, history with Nexeo, and goals.
Serve as the primary contact for customers’ Engineering and R&D groups.
Coordinate sample support, FEA, and training with the local account representative.
Provide technical sales support and expertise.
Assist customers with material selection and processing.
Identify new projects at the design stage.
Gain specification approval at key customers to drive sales volume growth.