Technical Service Representative

Sherwin-Williams • Milwaukee, WI

4h • $81,867 - $106,463

About The Position

The Technical Service Representative drives sales for Sherwin-Williams’ General Industrial division within a specific geographic territory by providing product and application support, information, and sales expertise. The role travels to customer sites to connect technical, sales, and operations teams and to address customers’ technical or scientific questions about products, services, operation, and maintenance. The position requires 50% or more travel.

The role involves customer and employee contact and access to confidential or proprietary information and items of value. The company states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, the general public, and business relationships.

The representative supports customers and sales representatives, provides product demonstrations and training, troubleshoots technical issues, and operates material-handling and industrial equipment. The position may require working scheduled hours that include evenings and weekends, and requires the ability to retrieve and carry materials weighing up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must have a valid, unrestricted driver’s license.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to travel as required; the position requires 50% or more travel.

Nice To Haves

• At least one year of experience in a technical service role in the paint and/or coatings industry.
• At least one year of customer service, retail, or sales work experience.
• At least one year of industrial maintenance work experience.
• At least one year of work experience using material-handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, or conveyor belts.
• An associate degree or higher in Maintenance, Science, Technology, Engineering, Business, Sales, or Marketing.
• Completion of a field technician internship and/or apprenticeship.
• Previous experience selling or supporting the sales function for metal and plastic coatings and related products.
• Willingness to relocate for future job opportunities.

Responsibilities

• Research and communicate product knowledge and trends in General Industrial markets and technologies.
• Communicate competitive information, new products, and selling issues to the Sales Force.
• Build customer relationships by understanding and supporting customers’ businesses.
• Assist customers with paint specifications, product inventory control, and reordering needs.
• Advise customers about product-line changes and improvements.
• Train customers on product knowledge and application methods.
• Respond to and resolve customer complaints.
• Manage product test runs and conduct technical training at designated customer facilities.
• Assist with equipment installations and line or equipment modifications and adjustments.
• Assist Sales Representatives in generating leads.
• Prepare samples, panels, and other materials for Sales Representative presentations.
• Provide technical support for product demonstrations.
• Operate tinting, mixing, and industrial material-handling equipment efficiently and safely, including forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, and conveyor belts.
• Troubleshoot on-line technical problems, including correcting batches and product formulations, and partner with the laboratory to resolve technical issues.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, connection, retirement, health care, and commuting. Specific benefit offerings depend on eligibility; candidates are directed to the company benefits site for details.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed