Technical Service Representative

Sherwin-Williams • Tulsa, OK

2h • $81,867 - $106,463

About The Position

The Technical Service Representative drives sales for the General Industrial division within a specific geographic territory by providing product and application support, information, and sales expertise. The role travels to customer sites to liaise among technical, sales, and operations teams and to answer customers’ technical or scientific questions about products, service, operation, and maintenance. The position requires 50% or more travel.

The role involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must have a valid, unrestricted driver’s license.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to travel as required; the role requires 50% or more travel.

Nice To Haves

• At least one year of technical service experience in the paint and/or coatings industry.
• At least one year of work experience in customer service, retail, or sales.
• At least one year of work experience in industrial maintenance.
• At least one year of work experience using material-handling equipment such as forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, or conveyor belts.
• An associate degree or higher in Maintenance, Science, Technology, Engineering, Business, Sales, or Marketing.
• Completion of a field technician internship and/or apprenticeship.
• Previous work experience selling or supporting the sales function for metal and plastic coatings and related products.
• Willingness to relocate for future job opportunities.

Responsibilities

• Research and communicate product knowledge and trends in General Industrial markets and technologies.
• Communicate competitive information, new products, and selling issues to the Sales Force.
• Build customer relationships by understanding and supporting customers’ businesses.
• Help customers identify paint specifications, manage product inventory, and address reordering needs.
• Advise customers about application and product-line changes and improvements.
• Train customers on product knowledge and application methods.
• Respond to and resolve customer complaints.
• Manage product test runs and conduct technical training at designated customer facilities.
• Assist with equipment installations and line or equipment modifications and adjustments.
• Assist Sales Representatives in generating leads.
• Prepare samples, panels, and related materials for Sales Representative presentations.
• Provide technical support for product demonstrations.
• Safely and efficiently operate tinting, mixing, and industrial material-handling equipment, including forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, and conveyor belts.
• Troubleshoot on-line technical problems, including correcting batches and product formulations, and partner with the laboratory to resolve technical issues.

Benefits

• A range of benefits related to retirement, health care, well-being, and commuting; eligibility may depend on hiring circumstances.
• The company describes rewards, benefits, and flexibility intended to support health and well-being.
• Opportunities to learn, develop new skills, and grow professionally.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed