Technical Service Representative

Sherwin-Williams•Tulsa, OK

About The Position

The Technical Service Representative drives sales for the General Industrial division within a geographic territory by providing product and application support, information, and sales expertise. The position travels to customer sites to serve as a liaison between technical, sales, and operations teams at plants and facilities, and answers customers’ technical or scientific questions about products, services, operations, and maintenance. The role requires 50% or more travel. The position involves customer contact, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that it requires a criminal history review to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
Must have a valid, unrestricted driver’s license.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing to travel as required; the position requires 50% or more travel.

Nice To Haves

At least one year of experience in a technical service role in the paint and/or coatings industry.
At least one year of work experience in customer service, retail, or sales.
At least one year of work experience in industrial maintenance.
At least one year of work experience using material-handling equipment such as forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, or conveyor belts.
An associate degree or higher in Maintenance, Science, Technology, Engineering, Business, Sales, or Marketing.
Completion of a field technician internship and/or apprenticeship.
Previous work experience selling or supporting sales of metal and plastic coatings and related products.
Willingness to relocate for future job opportunities.

Responsibilities

Research and communicate product knowledge and trends in General Industrial markets and technologies.
Communicate competitive information, new products, and selling issues to the sales force.
Build customer relationships by understanding and supporting customers’ businesses.
Help customers identify paint specifications, manage product inventory, and address re-ordering needs.
Advise customers about product-line changes and improvements.
Train customers on product knowledge and application methods.
Respond to and resolve customer complaints.
Manage product test runs and conduct technical training at designated customer facilities.
Assist with equipment installations and line or equipment modifications and adjustments.
Assist Sales Representatives in generating leads.
Prepare samples, panels, and other materials for Sales Representatives’ presentations.
Provide technical support for product demonstrations.
Operate tinting, mixing, and industrial material-handling equipment safely and efficiently, including forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, and conveyor belts.
Troubleshoot on-line technical problems, including correcting product batches and formulations, and partner with the laboratory to resolve technical issues.