Technical Sales Support Professional

Flender • Elgin, IL

7d • Onsite

About The Position

Flender is a leading global supplier for mechanical drive systems with a 120-year reputation for performance, innovation, quality, and reliability. We are seeking a talented Technical Sales Support Professional to join our team in Elgin, IL, to support the growth of your career.

Requirements

• 1 to 2 years of sales / customer service / application engineering experience (inside or outside sales) OR BS preferably in Mechanical Engineering, Electro-Mechanical Engineering, Mechatronics or Technical Degree in a related field.
• Communication skills to have technical and commercial clarifications with customers.
• Intermediate knowledge of MS Office tools (Outlook, Excel, Word, PowerPoint).
• Capable of reviewing and understanding technical drawings / documents.
• Capable of working with others in a team environment.
• Open and capable of analyzing and improving processes, business methods and / or technical components.
• Capable of managing tasks and setting realistic goals to achieve targets.
• Good knowledge in a technical field or business method including the basic theoretical background.
• Basic business understanding.

Nice To Haves

• Experience working with customers in a sales setting (commercial, retail etc.).

Responsibilities

• Provide technical and quotation sales support for Flender sales channels (sales team, 3rd party sales representatives, Distributors, and Repair Centers).
• Select, prepare, and present technical and commercial proposals for gear units, couplings, spare parts, and services using internal selection tools.
• Review customer technical specifications and offer gear units, couplings, spare parts, or services for various industrial markets (Minerals/Mining, Oil & Gas, Material Handling, Extrusions, Pumps, etc.).
• Resolve technical problems to meet customer requirements.
• Review and clarify technical and commercial requirements of customers before accepting purchase orders.
• Prepare and clarify requests for vendor supply components (transmitters, switches, monitoring systems, etc.).
• Perform technical write-up of orders after acceptance of customer purchase orders.
• Prepare internal quote/purchase order related documents for management approvals.
• Communicate with customers on all product-related topics, including technical aspects, order documentation tracking, and quote development.
• Coordinate with local or HQ teams on Flender technical and commercial solutions.
• Support internal order management or procurement teams from a technical perspective.
• Maintain internal sales management documents or databases.
• Acquire basic knowledge in order management to support the end-to-end process, including clarifying, processing, and confirming customer purchase orders in Flender’s ERP system.
• Initiate and manage material returns.
• Initiate and supervise customer expedite requests within the Elgin organization and with intracompany suppliers.
• Track order status and support customers with delivery dates, invoices, etc.
• Support Flender sales channels (external sales team, sales reps, distributors) flexibly and adequately.
• Prepare and present demonstration materials for internal or external parties, both locally and at off-site locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level