Field Technical Support Professional

Trimble • Westminster, CO

11d

About The Position

Trimble’s AECO division is seeking a Field Technical Support Professional to support customers using hosted enterprise ERP and cloud environments. The role provides technical triage and resolution for high-priority incidents, helping maintain business continuity for construction and engineering customers. The position involves troubleshooting and administering cloud-hosted systems, virtual desktop platforms, Windows Server infrastructure, network connectivity, SQL Server databases, and enterprise communication configurations. It also requires proactive customer communication and contributing to efficient support procedures. The position is based in Westminster, Colorado, or Lake Oswego, Oregon, and requires 10–25% travel.

Requirements

• At least 3 years of hands-on technical support experience managing hosted enterprise ERP or cloud infrastructure environments, such as Azure or AWS.
• Proficiency troubleshooting Windows Servers, IIS application pools, network VPNs, and Microsoft 365 or SMTP relay configurations.
• Working knowledge of SQL Server administration, relational database querying, and performance issue resolution.
• Exceptional written and verbal communication skills, including the ability to de-escalate urgent issues and manage enterprise customer interactions.

Nice To Haves

• Experience supporting Viewpoint Vista, ProContractor, Accubid, AutoBid, or comparable construction management software platforms.
• Experience managing tiered escalation workflows in enterprise CRM and incident management ticketing platforms.

Responsibilities

• Provide rapid technical triage and resolution for critical hosted enterprise environments through phone, chat, email, and ticketing portals.
• Troubleshoot and administer cloud hosting environments, including virtual desktop platforms, Windows Server infrastructure, and network connectivity.
• Diagnose database queries, SQL data integrity issues, and enterprise communication configurations to restore service during high-priority incidents.
• Keep customer stakeholders informed through transparent, proactive communication.
• Refine support procedures to improve efficiency.

Benefits

• Medical, dental, vision, life, and disability benefits.
• Time-off plans and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses, offered by most Trimble businesses.
• Paid parental leave.
• Employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed