Field Technical Support Professional
About The Position
Trimble’s AECO division is seeking a Field Technical Support Professional to support customers using hosted enterprise ERP and cloud environments. The role provides technical triage and resolution for high-priority incidents affecting mission-critical systems at construction and engineering firms. The position contributes to business continuity and to the delivery of responsive customer support across Trimble’s construction technology ecosystem. The professional troubleshoots cloud-hosting environments, virtual desktop platforms, Windows Server infrastructure, network connectivity, SQL databases, and enterprise communication configurations. They support customers through phone, chat, email, and ticketing portals, communicate proactively with stakeholders, and refine support procedures. The listed locations are Westminster, Colorado, or Lake Oswego, Oregon; travel is 10–25%.
Requirements
- At least 3 years of hands-on technical support experience managing hosted enterprise ERP or cloud infrastructure environments, including Azure or AWS.
- Proficiency troubleshooting Windows Servers, IIS application pools, network VPNs, and Microsoft 365 or SMTP relay configurations.
- Working knowledge of SQL Server administration, relational database querying, and performance issue resolution.
- Exceptional written and verbal communication skills, including the ability to de-escalate urgent issues and manage enterprise customer interactions.
Nice To Haves
- Direct experience supporting Viewpoint Vista, ProContractor, Accubid, AutoBid, or comparable construction management software platforms.
- Experience managing tiered escalation workflows in enterprise CRM and incident-management ticketing platforms.
Responsibilities
- Deliver rapid technical triage and resolution for critical hosted enterprise environments through phone, chat, email, and ticketing portals.
- Troubleshoot and administer cloud-hosting ecosystems, including virtual desktop platforms, Windows Server infrastructure, and network connectivity.
- Diagnose database queries, SQL data integrity issues, and enterprise communication configurations to restore service during high-priority incidents.
- Keep customer stakeholders informed through transparent, proactive communication.
- Refine support procedures to improve efficiency.
Benefits
- Medical, dental, vision, life, and disability benefits.
- Time-off plans and retirement plans.
- Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses).
- Paid parental leave.
- Employee stock purchase plan.
- Collaborative and supportive team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
