Technical Sales Engineer

ARaymond•Rochester Hills, MI

18d

About The Position

The Technical Sales Engineer understands customers’ technical needs and proposes appropriate solutions while driving sales of the company’s products. The role requires detailed product knowledge and the ability to explain complex technical concepts clearly. The engineer leads technical customer discussions on product selection and configuration and supports Account Managers in building relationships, negotiating deals, and closing sales. The position provides technical support throughout pre-sales and post-sales activities, leads customer application development for the sales team, prepares cost estimates, and works with customers and internal teams to meet product specifications and project timelines. It also supports product research and development, customer training, technical presentations, and the growth of new and existing business. The role involves frequent travel by air, car, or other means: local travel up to 75%, and domestic/international travel of 10%. The employee must work in the office for collaborative purposes. Reporting to this position: N/A.

Requirements

Bachelor’s degree required, preferably in Electrical or Mechanical Engineering.
At least 5 years of experience in product development, technical sales, or a comparable role.
At least 5 years of experience developing metal and plastic fasteners and assembly systems, or comparable products.
At least 2 years of experience providing technical solutions in the automotive manufacturing industry.
Ability to conduct technical and sales presentations to key clients.
Ability to develop and grow a customer base and generate sales in support of business unit goals.
Comfort working in a customer-facing capacity.
Strong communication skills and experience influencing cross-functional teams.
Ability to work collaboratively with others.
Proficiency in Microsoft Office 365, including Teams, Outlook, Excel, PowerPoint, and Word.
Professional demeanor and ethical conduct, including appropriate handling of confidential information.
Ability to meet the position’s physical demands, including frequent sitting, walking, standing, computer use, repetitive mouse use, keyboarding, and visual demands.
Ability to travel frequently by air, car, or other means, including local travel up to 75% and domestic/international travel of 10%.
Ability to work in the office for collaborative purposes.

Responsibilities

Understand company products and services, including how they integrate into customer systems.
Provide pre-sales and post-sales technical support, including product selection, specification explanations, and resolution of technical challenges.
Work with customers to develop product specifications and drive ARaymond print position on Strategic POM vehicles.
Manage customer application development as the technical lead for the sales team.
Prepare cost estimates by reviewing engineering plans and customer documents and consulting with engineering, operations, and other technical personnel.
Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements.
Work with engineering teams to resolve technical issues arising during product development or integration.
Collaborate with sales and marketing teams to develop strategies to win new business and expand existing accounts.
Coordinate between customers and internal teams, including engineering, production, and logistics, to meet customer specifications and timelines.
Monitor industry trends, customer needs, and competitor products to identify business opportunities.
Prepare and deliver technical presentations to customers and prospective customers.
Support research and development of new products.
Serve as the primary contact for technical and commercial queries.
Maintain and develop relationships with key customers.
Provide technical training to customers and staff as needed.
Complete related duties and projects as assigned.
Follow company health and safety guidelines and procedures and attend required health and safety training.
Meet performance expectations for core behaviors and skills, customer and quality focus, attendance, timely completion of tasks and annual goals, and accuracy and integrity of work.