Technical Sales Engineer

ELLWOOD • New Castle, PA

4d

About The Position

The Technical Sales Engineer drives growth and innovation within Ellwood Quality Steels’ steel melting operations by combining technical expertise with industry insight to help customers solve operational challenges. The role works with customers, production teams, and engineering teams to understand issues, develop tailored solutions, and prepare technical proposals. It supports the full equipment lifecycle, from new system sales through aftermarket services such as maintenance planning, component refurbishment, and on-site field support.

The position manages sales for EQS and ENS, supports sales for other Ellwood business units as needed, and provides technical and operational expertise to customers. It involves customer travel, typically 25–30% of the time, locally, nationally, and internationally. Ellwood Quality Steels describes itself as a family-owned business and highlights its investment in its people, processes, and equipment, as well as its commitment to customer service and employee growth.

Requirements

• Bachelor’s degree or a commensurate level of experience.
• Commitment to safety.
• Ability and willingness to travel when necessary.
• Valid driver’s license.
• Strong problem-solving and analytical skills.
• Ability to work with different types of people.
• Good verbal and written communication skills.
• Strong work ethic.
• Willingness to learn.

Nice To Haves

• Metallurgy or Material Science degree preferred.
• Three to five years of experience in a sales or marketing function in the steel-producing market preferred.

Responsibilities

• Review inquiries, establish pricing, and develop steel ingot or billet process plans.
• Manage sales for EQS and ENS and support sales for other Ellwood business units as applicable and necessary.
• Maintain an up-to-date understanding of applicable steelmaking and downstream processes.
• Make customer credit decisions in conjunction with Finance.
• Travel locally, nationally, and internationally, typically 25–30% of the time, for customer sales calls or technical service inquiries as needed.
• Assist sales staff with technical inquiries, order planning, scheduling, and product disposition.
• Coordinate and oversee customer orders and deliveries.
• Track product and order profitability and manage customer work-in-process (WIP) and stock inventory levels.
• Identify, suggest, and implement improvements in EQS and ENS sales and customer service processes.
• Provide technical and operational expertise to customers.
• Coordinate the investigation and resolution of customer claims in conjunction with Metallurgy.

Benefits

• Competitive compensation with eligibility for profit sharing.
• 401(k) retirement plan with an employer match.
• Health care, dental, and vision plans.
• Company-paid life, AD&D, and disability benefits.
• Support for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level