Senior & Principal Technical Program Manager
About The Position
Microsoft’s Cloud & AI organization is seeking Senior and Principal Technical Program Managers to manage growing demand to stop and prevent cyberattacks. The role handles multiple high-visibility, high-pressure engagements and cases alongside day-to-day team operations, and organizes work so the team can meet its goals during security crises. The TPM executes complex tasks and objectives across teams, including in ambiguous situations. The position supports customer and internal needs before and after onsite deployments, coordinates resources, communicates objectives and guidance, and provides project summaries for process improvement and post-incident reporting. It also contributes to repeatable processes, feature-request triage, operational activities, new offering development, internal communications, and field training. The role requires maintaining a high-level understanding of Microsoft security tools and processes to address customer concerns, while delivering quality work within agreed procedures and timeframes.
Requirements
- Bachelor’s degree and 4+ years of experience in engineering, product or technical program management, data analysis, or product development, or equivalent experience.
- 2+ years of experience managing cross-functional and/or cross-team projects.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
- For access to export-controlled information, provide proof of citizenship, U.S. permanent residency, or other protected status as applicable; citizenship or status will be verified with valid documentation.
Nice To Haves
- 2+ years of experience with cybersecurity and/or security operations.
Responsibilities
- Manage multiple simultaneous engagements and provide status reports to managers.
- Coordinate customer and team resources needed to respond to engagements.
- Support customer and internal needs before and after onsite deployment, communicating objectives and guidance to stakeholders.
- Produce project summaries for process improvement and post-incident reporting, and ensure feedback and data are collected for each escalation or incident.
- Develop repeatable processes and instruct teams on them.
- Support logistics, triage, and prioritization of feature requests for the development group.
- Deliver quality work within agreed procedures and timeframes, focused on internal and/or external customer needs.
- Maintain a high-level understanding of Microsoft security tools and processes to address customer concerns.
- Provide operational assistance for business growth, including new offering development, internal rhythm-of-business communications, and field training.
- Work independently and effectively, managing through ambiguity.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
