Principal + Senior Technical Program Manager

Microsoft • Redmond, WA

31d • $142,800 - $304,200

About The Position

The Cloud Delivery & Governance team helps Microsoft Defender deliver reliable, secure services worldwide, including in sovereign and regulated cloud environments. The team works across product engineering, cloud infrastructure, and service operations to improve readiness, address cross-team delivery challenges, and convert operational learnings into lasting service improvements.

Microsoft is hiring Senior and Principal Technical Program Managers to shape Cloud Delivery strategy for Microsoft Defender services across global, sovereign, and regulated cloud environments. The role connects product direction, customer needs, regional requirements, and technical realities to set priorities and lead cross-organization programs. Senior-level work emphasizes operational readiness, reliability, delivery performance, and live-site improvements. Principal-level work includes shaping strategy and program portfolios, informing strategic decisions, representing customer and regional needs, and leading complex programs from strategy through execution.

The role requires meeting Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Background Check and Microsoft Cloud Background Check upon hire or transfer and every two years thereafter. The position will be open for at least five days, with applications accepted on an ongoing basis until filled.

Requirements

• Bachelor's degree and 4 or more years of experience in engineering, product or technical program management, data analysis, or product development, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Background Check and Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• Bachelor's degree and 8 or more years of experience in engineering, product or technical program management, or data analysis, or equivalent experience.
• Six or more years of experience managing cross-functional and/or cross-team projects.
• Proven experience leading complex, cross-functional technical programs in cloud, enterprise software, infrastructure, or service-operations environments.
• Working knowledge of cloud services, distributed systems, deployment and operational-readiness practices, service telemetry, or live-site operations.
• Experience using incident data, operational metrics, root-cause findings, or customer signals to identify recurring problems and drive measurable improvements.
• Practical technical fluency in one or more of data querying, telemetry analysis, scripting, workflow automation, dashboards, or engineering systems such as Azure DevOps, GitHub, Kusto, Power BI, or Grafana.
• Ability to turn ambiguous technical and operational problems into clear outcomes, plans, dependencies, decision points, and success measures.
• Demonstrated ability to partner with engineering, infrastructure, security, and operations teams to improve service reliability, readiness, and customer experience.

Responsibilities

• Lead cross-functional technical programs that improve operational readiness, reliability, and delivery performance of Microsoft security services across global, sovereign, and regulated cloud environments.
• Own program outcomes from problem definition through delivery, including success measures, milestones, dependencies, decision points, and accountability across engineering, infrastructure, operations, security, and regional teams.
• Lead readiness and live-site improvement programs to identify service risks before launch, strengthen operational controls, and address gaps affecting customer experience, availability, supportability, or compliance.
• Use incident trends, service telemetry, post-incident findings, and operational data to identify recurring failure patterns and prioritize corrective engineering and process work.
• Partner with engineering teams to simplify manual or error-prone operational processes using automation, tooling, clearer runbooks, and measurable operating practices.
• Establish execution rhythms that turn risks and incident learnings into owned actions, timely decisions, and visible progress for technical teams and senior leaders.
• Shape the Cloud Delivery strategy and portfolio of programs for Microsoft Defender services across global, sovereign, and regulated cloud environments.
• Partner with Microsoft Security, Azure infrastructure, product engineering, and regional teams to establish shared priorities, clarify ownership boundaries, and resolve cross-division dependencies.
• Build the fact base for strategic decisions by integrating customer requirements, data sovereignty and locality considerations, service architecture, regional constraints, capacity, cost, and product-roadmap information.
• Work with product teams to understand service goals, technical limitations, dependencies, and investment plans, then translate them into actionable Cloud Delivery priorities.
• Represent customer and regional needs in planning discussions so delivery strategy reflects the conditions required to serve customers across geographies and regulatory environments.
• Lead complex, multi-organization programs from strategy through execution, defining outcomes, milestones, decisions, risks, and measures of progress.
• Establish planning and review mechanisms that give senior leaders visibility into portfolio health, strategic tradeoffs, unresolved decisions, and required actions.

Benefits

• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available at the linked Microsoft careers page.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior