Senior Principal Technical Program Manager

Microsoft • Redmond, WA

1d • $165,600 - $331,200

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) team delivers and operates cloud services. Within CO+I, Cloud Infrastructure Automation and Optimization (CIAO) develops software, tools, automation, and AI to enable predictable delivery of datacenter capacity and safe, reliable, efficient execution across the datacenter lifecycle. The Senior Principal Technical Program Manager will coordinate delivery of the software portfolio to support cloud business growth through automation and optimization.

This leadership role defines technical and product strategy, requirements, and delivery plans for complex software programs. It influences and coordinates technical program managers, software engineers, business stakeholders, and upstream and downstream partners to deliver business value across CO+I. The role also models Microsoft’s manager expectations of coaching, modeling, and caring, while creating and maintaining a high-performance culture.

Requirements

• Bachelor’s degree and 8+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 3+ years of people management experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• U.S. citizenship verification is required due to citizenship-based legal restrictions; verification will be conducted using a valid passport.

Nice To Haves

• Bachelor’s degree and 15+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• 6+ years of people management experience.
• 10+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year of experience reading and/or writing code, such as for sample documentation or product demos.

Responsibilities

• Synthesize complex problem statements, form hypotheses, and lead experiments to validate solutions across products, services, systems, and infrastructure.
• Use AI, telemetry, research, and customer insights to identify trends, root causes, dependencies, and business opportunities, while ensuring the integrity of AI-generated insights.
• Align customers, stakeholders, leadership, and market needs, influencing feature prioritization, strategic decisions, and cross-divisional improvements.
• Define program goals, priorities, and deliverables aligned with organizational strategy and business objectives across multiple functional areas.
• Partner with Engineering, Design, Marketing, Security, and technical architects to design scalable, future-proof solutions and architectures.
• Lead data-, AI-, and automation-supported risk management to identify tradeoffs, mitigate risks, and support critical decisions.
• Establish success criteria, KPIs, and OKRs, and ensure telemetry and measurement frameworks demonstrate business value and ROI.
• Lead end-to-end planning, scheduling, dependency management, and execution of complex cross-functional programs using AI, automation, and workflow optimization.
• Drive multi-year roadmaps, resource planning, and delivery strategies while ensuring solutions meet quality, security, compliance, and Responsible AI standards.
• Coordinate internal teams, external partners, and stakeholders to achieve alignment, resolve issues, and influence leadership decisions.
• Oversee release planning, KPI evaluation, testing strategies, quality improvements, and compliance with privacy, accessibility, safety, and legal requirements.
• Monitor and analyze performance metrics, customer feedback, telemetry, and operational data to identify insights and drive continuous improvement.
• Conduct experiments, validate hypotheses, and implement data-driven actions to improve product performance, customer outcomes, and business impact.
• Improve supportability through root-cause analysis, AI-driven monitoring, documentation, troubleshooting guidance, and live-site improvement initiatives.
• Serve as a technical leader and trusted advisor, engage customers and stakeholders, share best practices, mentor others, and drive adoption across organizations.

Benefits

• Training and growth opportunities, including Diversity & Inclusion trainings and events, and professional certifications.
• Certain roles may be eligible for benefits and other compensation; details are provided through Microsoft’s careers pay and benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal