Technical Program Manager, Vehicle Programs

Aurora•Pittsburgh, PA

6d•$112,000 - $180,000•Hybrid

About The Position

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. We’re searching for a Technical Program Manager of sustainment activities on the Vehicle Programs team. The Vehicle Programs team is at the forefront of Aurora’s mission of deploying self-driving technology safely, quickly, and broadly, and is responsible for delivering and supporting our vehicles for both internal and external customers. This role will be vital to supporting Aurora’s commercial scaling phase, and will ensure that the vehicles we deploy continue to meet our customers needs.

Requirements

Based near an Aurora office, preferably Pittsburgh, PA or Dallas, TX.
Ability to travel, up to 25%
Experience in program management and operations of highly technical initiatives
Ability to break complex projects down to manageable milestones and deliver them in a successful and timely manner
Strong ability to communicate (verbal and written) succinctly and effectively to various global audiences at all levels, from line engineers to partners to C-level executives
Master collaborator -- unflappable with impeccable attention to detail and organization, ability to influence, motivate, and generate goodwill with teammates while juggling multiple projects at once and not letting the ball drop
Experience building project plans and roadmaps with clear dependency management
Demonstrated direct impact through the design, development, and launch of exceptional products and programs
Solid technical aptitude and an ability to understand technical designs, challenges and risks; ability to work closely with engineers
Bachelor's degree or equivalent practical experience

Nice To Haves

Experience in scaled deployments in the automotive or aerospace industries.
Familiarity with autonomous vehicle systems.
Experience using AI tools within a business setting to solve problems and improve productivity.
Hands-on experience using project management tools to execute and manage projects

Responsibilities

Take ownership of the hardware health, reliability, and operational readiness across the active deployed fleet of vehicles throughout their post-deployment lifecycle.
Define, establish, and continuously monitor Key Performance Indicators (KPIs) associated with field quality performance, component failure rates, and fleet uptime.
Provide clear technical signals on hardware and embedded firmware issues observed in the fleet that require engineering investigation or remediation. Maintain, prioritize, and drive the burndown of the top issue list with engineering teams.
Establish and optimize robust processes for service parts provisioning, buffer stocking, and supply replenishment in coordination with Supply Chain and Operations teams.
Fortify Return Merchandise Authorization (RMA) workflows, failure analysis (FA) procedures, and feedback loops in close collaboration with Quality and Manufacturing teams.
Support comprehensive aftersales activities from a vehicle hardware perspective, including field service documentation, development of service and diagnostics tooling, and technical support escalation.
Identify, catalog, and report on risks to fleet sustainment.
Proactively remove roadblocks, align priorities across cross-functional partners, and provide clear programmatic status reporting for leadership.