Technical Program Builder
About The Position
At Hinge Health, we’re transforming how 20+ million people access musculoskeletal care through AI-powered, human-centered solutions - and our R&D organization is the engine behind that innovation. We’re looking for a Technical Program Builder to join the Office of the CTO and architect the R&D operational engine. This is a unique “builder” TPM role where you won’t just manage processes. You will design and implement the systems, tooling, and AI agents that automate them. You’ll leverage AI, automation, and smart infrastructure to eliminate manual coordination, reduce operational drag, and enable teams to move faster with clarity and precision. If you have seen program management at complex organizations first hand and found yourself thinking “this meeting could be automated” or “we shouldn’t need a human to track this,” you’ll thrive here. This role is about building scalable execution infrastructure - not status reporting. You will act as a force multiplier for engineering teams, creating systems that streamline cross-pod coordination and ensure our internal operations are as innovative as the care we deliver to our members.
Requirements
- 3+ years of experience in technical program management, product operations, or a related engineering role
- Demonstrated experience building custom AI agents or utilizing LLM APIs to drive productivity and automation
- Proven track record of managing comprehensive planning cycles and OKR processes for technical teams
- Experience with modern project management ecosystems (e.g., Jira, Linear) and documentation platforms (e.g., Notion, Confluence)
- Exceptional verbal and written communication skills, with the ability to articulate complex process changes to diverse audiences
- Bachelor's degree in a technical field or equivalent practical experience
Nice To Haves
- Strong understanding of Developer Experience (DX) metrics and how to influence them
- Background in software engineering or data analysis
- Certification in Agile or Project Management (PMP, CSM)
- Experience working in a high-growth technology environment
- Experience working in Health Tech and familiarity with healthcare regulations
Responsibilities
- Assess R&D operational processes and identify high-impact opportunities for AI-driven automation and tooling improvements.
- Create a clean system of processes across R&D.
- Establish trust with R&D leadership and pod leads, understanding their pain points and operational bottlenecks.
- Deploy initial automated agents or scripts to streamline the most repetitive R&D workflows.
- Architect and deploy the R&D knowledge base and Internal Developer Portal optimized for both human and AI retrieval.
- Design and roll out standardized operational processes across R&D, championing "AI-native ways of working."
- Lead one full quarterly OKR cycle, establishing a "single source of truth" for the R&D roadmap.
- Build low-code integrations (Jira/Linear, Slack, GSuite) that automate metrics collection and surface project health/velocity in real-time.
- Own the end-to-end R&D planning cycle, reducing planning overhead by 30% through automation while improving forecast accuracy.
- Identify and implement AI/ML opportunities that become operational standards, acting as a force multiplier for R&D leadership.
Benefits
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live.
- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
