Technical Production Control – Advisor I

Fiserv • Wilmington, DE

7d • Onsite

About The Position

At Fiserv, an Application Support Engineer will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.

Requirements

• 5+ years total engineering, production support and administration or similar experience (Have acted as a prod support/ analyst for at least 3 yrs.
• Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, Boot FS is preferrable.
• Hands on scripting experience using shell, perl, powershell, python scripting languages for automation purposes.
• Bachelor’s degree in data science, Computer Science, Engineering, Mathematics or an equivalent combination of education, work, and/or military experience
• Prior Fiserv is required.

Nice To Haves

• Good understanding of ITIL concepts and service delivery processes, including Incident, Problem, Change, Capacity, and Release Management; ITIL certification is preferred.
• Solid application production support experience in a 24x7 uptime environment, including automation across Unix and Windows platforms and strong knowledge of Red Hat Linux, AIX, Solaris, SUSE Linux, and Windows.
• Experience with scheduling tools such as UNIX crontab, Control-M, Autosys, and Windows Task Scheduler, along with working knowledge of SQL, MySQL, Oracle, MongoDB, or MariaDB databases.
• Understanding of certificate renewal, installation, and management tools such as Venafi, plus experience with log analysis and application monitoring tools such as Splunk and Dynatrace.
• Basic knowledge of cloud-native platforms and container orchestration technologies, including PCF and Kubernetes.

Responsibilities

• Perform troubleshooting to lead the path to root cause identification and make recommendations for long-term resolution of problems across the platform.
• Make application enhancements and fixes to resolve issues reported by downstream or end users.
• Support and resolve incidents and problems within the team. Assist with the resolution of complex incidents, demonstrating mastery of problem-solving techniques and processes.
• Recommend strategies for process and monitor improvements.
• Perform deep dive application review and provide feedback to enhance the quality of application code artifacts.
• Collaborating with L2 support, perform data processing and troubleshooting activities.
• Us strong understanding of end-to-end application support process and escalation procedures to provide effective support in service operation.
• Create regular status reports using understanding of MTTR (Mean Time To Resolve), MTTA (Mean Time To Acknowledge.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level