Technical Production Control – Advisor I
Fiserv•Wilmington, DE
•Onsite
About The Position
At Fiserv, an Application Support Engineer will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.
Requirements
- 5+ years of engineering, production support, administration, or similar experience, including at least 3 years as a production support analyst.
- Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS.
- Hands-on scripting experience with Shell, Perl, PowerShell, or Python for automation.
- Bachelor’s degree in data science, Computer Science, Engineering, Mathematics or an equivalent combination of education, work, and/or military experience.
- Prior Fiserv experience.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas, including but not limited to F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship now or in the future, will not be considered.
Nice To Haves
- Understanding of ITIL concepts; ITIL certification is preferred.
- Experience with Incident, Problem, Change, Capacity, and Release Management in a 24x7 production support environment.
- Knowledge of Red Hat Linux, AIX, Solaris, SUSE Linux, Windows, and schedulers such as cron, Control-M, Autosys, and Windows Task Scheduler.
- Working knowledge of SQL, MySQL, Oracle, MongoDB, or MariaDB, plus certificate management tools such as Venafi.
- Experience with Splunk, Dynatrace, PCF, or Kubernetes.
Responsibilities
- Perform troubleshooting to identify root causes and recommend long-term resolutions for platform problems.
- Make application enhancements and fixes to resolve issues reported by downstream or end users.
- Support and resolve incidents and problems, including complex issues requiring advanced problem-solving techniques and processes.
- Recommend strategies for process and monitoring improvements.
- Perform in-depth application reviews and provide feedback to improve the quality of application code artifacts.
- Collaborate with L2 support to perform data processing and troubleshooting activities.
- Apply a strong understanding of end-to-end application support and escalation procedures to provide effective service operations support.
- Create regular status reports using MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) metrics.
Benefits
- Fiserv is proud to be an Equal Opportunity Employer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
