Technical Production Control – Advisor I
Fiserv•Wilmington, DE
•Onsite
About The Position
At Fiserv, an Application Support Engineer will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.
Requirements
- 5+ years of engineering, production support, administration, or similar experience, including at least 3 years as a production support analyst.
- Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS.
- Hands-on scripting experience with Shell, Perl, PowerShell, or Python for automation.
- Bachelor’s degree in data science, Computer Science, Engineering, Mathematics or an equivalent combination of education, work, and/or military experience
- Prior Fiserv experience is required.
- Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas, including but not limited to F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship now or in the future, will not be considered.
Nice To Haves
- Understanding of ITIL concepts; ITIL certification is preferred.
- Experience with service delivery processes, including Incident, Problem, Change, Capacity, and Release Management.
- Application production support experience in a 24x7 environment, including automation across Unix and Windows and knowledge of Red Hat Linux, AIX, Solaris, and SUSE Linux.
- Knowledge of schedulers and databases, including UNIX crontab, Control-M, AutoSys, Windows Task Scheduler, SQL, MySQL, Oracle, MongoDB, and MariaDB.
- Experience with certificate management, Splunk, Dynatrace, PCF, and Kubernetes.
Responsibilities
- Lead troubleshooting and root-cause identification, recommending long-term resolutions across the platform.
- Implement application enhancements and fixes for issues reported by downstream teams or end users.
- Resolve incidents and problems, including complex cases, using established problem-solving techniques and processes.
- Recommend process and monitoring improvements.
- Perform deep-dive application reviews and provide feedback to improve application code quality.
- Collaborate with L2 support on data processing and troubleshooting activities.
- Apply end-to-end application support and escalation procedures to deliver effective service operations.
- Create regular status reports using MTTR and MTTA metrics.
Benefits
- Fiserv is proud to be an Equal Opportunity Employer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
