Technical Production Control – Advisor I

Fiserv • Wilmington, DE

6d • Onsite

About The Position

At Fiserv, the Application Support Engineer collaborates with a multidisciplinary Production Support team to deploy, monitor, troubleshoot, automate, and maintain critical enterprise application platforms in production.

Requirements

• 5+ years of engineering, production support, administration, or similar experience, including at least 3 years as a production support analyst.
• Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS.
• Hands-on scripting experience with Shell, Perl, PowerShell, or Python for automation.
• Bachelor’s degree in data science, Computer Science, Engineering, Mathematics or an equivalent combination of education, work, and/or military experience
• Prior Fiserv experience is required.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals requiring visa sponsorship now or in the future will not be considered.

Nice To Haves

• Understanding of ITIL concepts, with ITIL certification preferred, and experience with Incident, Problem, Change, Capacity, and Release Management.
• Application production support experience in a 24x7 uptime environment, including automation across Unix and Windows and familiarity with Red Hat Linux, AIX, Solaris, SUSE Linux, and Windows.
• Experience with schedulers such as UNIX crontab, Control-M, Autosys, and Windows Task Scheduler, plus working knowledge of SQL, MySQL, Oracle, MongoDB, or MariaDB.
• Understanding of certificate renewals, installation, and certificate management tools such as Venafi.
• Experience with Splunk, Dynatrace, PCF, and Kubernetes.

Responsibilities

• Lead troubleshooting and root-cause identification, recommending long-term resolutions across the platform.
• Implement application enhancements and fixes for issues reported by downstream users or end users.
• Resolve incidents and problems, including complex cases, using established problem-solving techniques and processes.
• Recommend process and monitoring improvements.
• Perform in-depth application reviews and provide feedback to improve code artifact quality.
• Collaborate with L2 support on data processing and troubleshooting activities.
• Apply end-to-end application support and escalation procedures to deliver effective service operations support.
• Create regular status reports using MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) metrics.

Benefits

• Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level