Technical Production Control – Advisor I

Fiserv • Wilmington, DE

6d • Onsite

About The Position

At Fiserv, an Application Support Engineer will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.

Requirements

• 5+ years of experience in engineering, production support, administration, or a similar field, including at least 3 years as a production support analyst.
• Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS.
• Hands-on scripting experience with Shell, Perl, PowerShell, or Python for automation.
• Bachelor’s degree in data science, Computer Science, Engineering, Mathematics or an equivalent combination of education, work, and/or military experience
• Prior Fiserv experience is required.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas, including but not limited to F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship now or in the future, will not be considered.

Nice To Haves

• Understanding of ITIL concepts; ITIL certification is preferred.
• Experience with Incident, Problem, Change, Capacity, and Release Management processes in a 24x7 production support environment.
• Experience supporting Unix and Windows environments, including Red Hat Linux, AIX, Solaris, SUSE Linux, schedulers such as cron, Control-M, Autosys, and Windows Task Scheduler, and automation.
• Working knowledge of SQL, MySQL, Oracle, MongoDB, or MariaDB; certificate management tools such as Venafi; and monitoring tools such as Splunk and Dynatrace.
• Basic knowledge of PCF and Kubernetes.

Responsibilities

• Lead troubleshooting efforts to identify root causes and recommend long-term resolutions across the platform.
• Implement application enhancements and fixes for issues reported by downstream teams or end users.
• Resolve incidents and problems, including complex issues, using established problem-solving techniques and processes.
• Recommend process and monitoring improvements.
• Conduct in-depth application reviews and provide feedback to improve the quality of code artifacts.
• Collaborate with L2 support on data processing and troubleshooting activities.
• Apply knowledge of end-to-end application support and escalation procedures to deliver effective service operations support.
• Create regular status reports using MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level