Technical Production Control – Advisor I

Fiserv • Omaha, NE

6d • Onsite

About The Position

As an Application Support Engineer at Fiserv, you will collaborate with a multidisciplinary Production Support team to deploy, monitor, troubleshoot, automate, and maintain critical enterprise application platforms in production. You will help ensure platform stability, resolve complex issues, and drive long-term operational improvements.

Requirements

• 5+ years of engineering, production support, administration, or similar experience, including at least 3 years as a production support analyst.
• Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS.
• Hands-on scripting experience with shell, Perl, PowerShell, or Python for automation.

Nice To Haves

• Understanding of ITIL concepts; ITIL certification is preferred.
• Experience with Incident, Problem, Change, Capacity, and Release Management in a 24x7 production support environment.
• Experience automating Unix and Windows environments, including Red Hat Linux, AIX, Solaris, SUSE Linux, and Windows, and using schedulers such as crontab, Control-M, Autosys, and Windows Task Scheduler.
• Working knowledge of SQL, MySQL, Oracle, MongoDB, or MariaDB, plus certificate renewals, installation, and management tools such as Venafi.
• Experience with Splunk, Dynatrace, PCF, and Kubernetes.

Responsibilities

• Perform troubleshooting, lead root-cause identification, and recommend long-term resolutions for platform issues.
• Implement application enhancements and fixes for issues reported by downstream teams or end users.
• Resolve incidents and problems, including complex issues, using established problem-solving techniques and processes.
• Recommend process and monitoring improvements.
• Conduct in-depth application reviews and provide feedback to improve the quality of application code artifacts.
• Collaborate with L2 support on data processing and troubleshooting activities.
• Apply a strong understanding of end-to-end application support and escalation procedures to deliver effective service operations.
• Create regular status reports using MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed