Senior Technical Product Management OR Technical Product Management

KeyBank•Amherst, NY

7d•$71,000 - $150,000•Hybrid

About The Position

This hands-on product role supports the Client Pricing & Returns Tool (CPT), a strategic commercial banking platform for pricing, profitability analysis, and deal approval workflows across KeyBank's Commercial & Institutional Banks. CPT helps relationship managers, deal teams, and business leaders make informed lending decisions through profitability forecasting, pricing insights, and decision-support capabilities. The platform is expanding from a transaction-focused tool toward a broader pricing intelligence platform connecting people, processes, data, and analytics across the commercial lending lifecycle. The role may also support other systems and tools as needed. The position combines product management, business analysis, agile delivery, and technical acumen to deliver capabilities for bankers, underwriters, treasury partners, and sales leaders. The person works with product, engineering, architecture, design, data, analytics, and business teams to translate business needs into actionable requirements, maintain and prioritize a healthy backlog, support agile delivery, and ensure new capabilities deliver quality and business value. The posting allows the opening to be filled at either the Technical Product Management or Senior Technical Product Management level, based on the selected individual's experience and skills. The role supports product ownership and requirements management, agile delivery, technical analysis and problem solving, quality and testing, documentation and communication, and governance and operational excellence. Success includes maintaining clear, actionable backlog priorities; fostering strong business and technology partnerships; enabling effective and predictable delivery; producing high-quality documentation; identifying risks and dependencies early; and improving efficiency, transparency, and execution across the CPT product team.

Requirements

For the Technical Product Management level: minimum 1 year of experience in Product or Technical Product Management, Business Analysis, or Project Management; fintech, banking, or SaaS experience is preferred.
For the Senior Technical Product Management level: minimum 5 years of experience in Product Management, Business Analysis, or Project Management; fintech, banking, or SaaS experience is preferred.
Experience working in Agile software delivery environments.
Ability to translate business requirements into detailed functional and technical requirements.
Strong analytical and problem-solving skills, including the ability to use data to identify trends, validate assumptions, and support product decisions.
Experience working with data, reporting, analytics, dashboards, or business intelligence tools.
Ability to analyze and interpret complex business processes, data flows, and system interactions.
Excellent written and verbal communication skills.
Experience working cross-functionally with business stakeholders, technology teams, and senior leadership; significant experience is specified for the senior level.
Familiarity with Jira, Confluence, or similar product delivery tools.
Ability to manage competing priorities and navigate ambiguity; demonstrated strong ability is specified for the senior level.

Nice To Haves

Experience in banking, fintech, financial services, or SaaS environments.
Experience supporting commercial lending, underwriting, pricing, profitability analysis, treasury, or credit-related workflows.
Familiarity with loan pricing, profitability measurement, return calculations, spread analysis, or portfolio performance metrics.
Experience working with APIs, data integrations, SQL, cloud-based systems, or application support; significant experience is specified for the senior level.
Ability and experience using data and quantitative analysis to identify opportunities, evaluate outcomes, and support product strategy; strong ability is specified for the senior level.
Experience partnering with engineering teams on technical solution design and system integrations; significant experience is specified for the senior level.
Bachelor's degree in Business, Finance, Computer Science, Information Systems, Engineering, or a related field; strongly preferred for the senior level.

Responsibilities

Partner with business and technology stakeholders to gather requirements, identify opportunities, and define solutions.
Translate business needs into epics, features, user stories, and acceptance criteria; break complex initiatives into manageable deliverable increments.
Maintain and prioritize the product backlog in alignment with product goals and delivery capacity.
Identify dependencies, risks, assumptions, and implementation considerations early, and ensure requirements are clear, complete, and development-ready.
Support sprint planning, backlog refinement, standups, reviews, and retrospectives.
Partner with engineering teams to evaluate feasibility, estimate work, and manage delivery plans.
Track progress, escalate risks, help remove blockers, and coordinate delivery activities across business and technology teams.
Promote continuous improvement through process optimization and retrospective follow-through.
Support release planning, implementation activities, and post-release validation.
Develop an understanding of CPT architecture, integrations, data flows, and commercial lending business processes.
Use APIs, data, logs, system outputs, reporting tools, and monitoring dashboards to investigate issues and validate requirements.
Analyze product usage, operational trends, and business performance metrics to inform product decisions and prioritization.
Collaborate with engineering and architecture teams to evaluate technical solutions and trade-offs.
Assist in troubleshooting production issues and documenting findings.
Assess how system, data, pricing, and workflow changes affect users and business outcomes.
Partner with technology and business teams to define testing strategies and acceptance criteria.
Support functional, integration, regression, and user acceptance testing; participate in defect triage and prioritization.
Help ensure delivered solutions meet business requirements and quality expectations.
Maintain documentation in Jira, Confluence, and related tools, including requirements, decisions, process flows, and system impacts.
Communicate priorities, progress, risks, and dependencies; bridge business stakeholders and technical teams.
Contribute to release communications, training materials, and knowledge-sharing activities.
Support compliance with enterprise risk, security, and governance requirements.
Promote documentation, transparency, and accountability across the product lifecycle, and contribute to improving team processes, standards, and operating practices.