Senior Technical Product Management or Technical Product Management

KeyBank • Amherst, NY

1d • $71,000 - $150,000 • Hybrid

About The Position

KeyBank is hiring for a Technical Product Management or Senior Technical Product Management role, depending on the selected candidate’s experience and skills. The position is an Implementation Manager role in KeyBank’s Institutional Bank, supporting transformational technology projects such as the CWA Replacement, Moody’s, Underwriting Templates for Banking Group Portfolio Management, and/or other KeyBank Real Estate Capital projects. It combines product ownership, business analysis, technical investigation, and project management. The role is situated in the line of business and is accountable for technical delivery as well as business KPIs and goals.

The successful candidate will work with business stakeholders, technology product and platform owners, engineering teams, and other partners to translate business and client needs into clear requirements, maintain prioritized backlogs, and support delivery through agile practices. The role requires strong communication and documentation, technical curiosity, and the ability to work directly with data, logs, APIs, system outputs, diagrams, and monitoring dashboards. The position may be filled at the Technical Product Management level, which calls for one or more years of relevant experience, or at the Senior Technical Product Management level, which calls for five or more years.

The position is located at 127 Public Square, Cleveland, Ohio. Key prioritizes in-office presence while offering flexible options when a role can be performed effectively in a mobile environment. Applicants must be authorized to work full-time in the United States; employment visa sponsorship is not available. The role is eligible for base salary and incentive compensation. The posting lists a base salary range of $80,000 to $150,000 annually, with placement depending on factors including skills, experience, and geographic location. A benefits list is available via a link in the posting, but specific benefits are not listed.

Requirements

• For the Technical Product Management level: one or more years of experience in Product Management, Business Analysis, or Project Management; fintech, banking, or SaaS experience is preferred.
• For the Senior Technical Product Management level: five or more years of experience in Product Management, Business Analysis, or Project Management; fintech, banking, or SaaS experience is preferred.
• Technical Product Management level: comfort, or a strong willingness to learn, working with data, logs, APIs, and cloud-based environments; a solid grasp of web traffic flow and modern system interactions.
• Senior Technical Product Management level: experience working with data, logs, APIs, and cloud-based environments; a solid grasp of web traffic flow and modern system interactions.
• Technical Product Management level: proven experience running agile ceremonies and keeping teams accountable.
• Senior Technical Product Management level: comprehensive experience running agile ceremonies and keeping teams accountable.
• Organized and methodical, with the ability to create clear plans and contingency plans, delegate tasks, and parallelize work streams.
• Technical Product Management level: ability to use reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions.
• Senior Technical Product Management level: proven ability to use reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions.
• Familiarity with Jira and Confluence and disciplined ticket management and documentation.
• Excellent written communication skills, including the ability to produce clear requirements, design documents, diagrams, and executive updates.
• Ability to map requirements to the systems and teams involved and take ownership across team boundaries.
• Senior-level candidates should lead with collaboration.
• A bachelor’s degree in computer science, engineering, business, or a related field is preferred; firsthand experience is valued over formal education.
• Applicants must be authorized to work in the United States on a full-time basis; employment visa sponsorship is not available.

Nice To Haves

• Firsthand technical experience such as coding, DevOps, or SQL.
• Experience in fintech, banking, or SaaS.
• A bachelor’s degree in computer science, engineering, business, or a related field.

Responsibilities

• Provide project leadership support for Institutional Bank projects, including CWA Replacement, Moody’s, and/or Underwriting Templates.
• Translate client and business needs into actionable user stories with acceptance criteria.
• Ensure requirements are estimated, well described, assigned, and kept up to date.
• Maintain and prioritize product backlogs with technology product and platform owners, business stakeholders, and engineering leads.
• Map business requirements to the technology product modules and systems involved.
• Support Business Process Owners and Technology Platform/Product Owners in delivering standups, retrospectives, sprint planning, and stakeholder meetings.
• Focus the team on value delivery to the enterprise.
• Document retrospectives with action items, including Start/Stop/Continue and carryover tracking.
• Schedule and document stakeholder check-ins in Confluence.
• Identify lagging business or technology processes, such as QA bottlenecks or communication and tooling gaps, and document improvement opportunities in retrospectives.
• Develop and maintain an understanding of the technical systems and functions involved in delivering technology products.
• Work directly with data, logs, APIs, and system outputs.
• Use system diagrams and monitoring dashboards to validate or troubleshoot issues before escalating them.
• Maintain awareness of enterprise system architecture.
• Engage technology product and platform owners early to develop design and implementation details.
• Maintain documentation and knowledge sharing, including ticket comments, UML diagrams, and current Confluence pages.
• Bridge technical teams and business stakeholders by clearly articulating business problems and avoiding unnecessary jargon.
• Balance business priorities with technical realities by negotiating trade-offs and setting realistic expectations.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The posting refers candidates to a separate list of eligible benefits but does not specify the benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed