Senior Technical Product Management or Technical Product Management

KeyBank • Cleveland, OH

8d • Hybrid

About The Position

KeyBank is hiring for a Technical Product Management (Implementation Manager) or Senior Technical Product Management (Senior Implementation Manager) role in its Institutional Bank. The selected level will depend on the candidate’s experience and skills. The position supports transformational technology projects, including CWA Replacement, Moody’s, Underwriting Templates for Banking Group Portfolio Management, and/or other KeyBank Real Estate Capital technology projects. It is a hands-on product role combining product ownership, business analysis, technical work, and project management. The position sits within the line of business and is accountable for technical delivery and business KPIs and goals. The role requires close coordination with business stakeholders, technology leads, platform and product owners, and engineers, with an emphasis on clear communication, documentation, and knowledge sharing. The opportunity is suited to someone who wants to develop technical depth while contributing to digital banking products. Firsthand technical experience such as coding, DevOps, or SQL is a plus.

The role supports project leadership and requirements management by translating client and business needs into actionable, well-maintained user stories and prioritizing backlogs in coordination with technology and business partners. It supports agile delivery through ceremonies, stakeholder meetings, sprint tracking, and process improvement. The person is expected to work directly with data, logs, APIs, and system outputs, use diagrams and monitoring dashboards to validate or troubleshoot issues, and maintain awareness of enterprise architecture. The role also serves as a bridge between business and technology teams, helping align priorities and expectations.

Two experience levels are described. The Technical Product Management role requires at least one year of experience in Product Management, Business Analysis, or Project Management. The Senior Technical Product Management role requires at least five years in one of those areas. A bachelor’s degree in computer science, engineering, business, or a related field is preferred for either level, though firsthand experience is valued over formal education.

The listed salary ranges are $71,000–$125,000 for Technical Product Management and $80,000–$150,000 for Senior Technical Product Management. The position is eligible for incentive compensation. Placement in the pay range depends on factors such as skills, experience, and geographic location. Key prioritizes in-office presence while offering flexible options where work can be performed effectively in a mobile environment. The position is not eligible for employment visa sponsorship; applicants must be authorized to work full-time in the United States.

Requirements

• For the Technical Product Management level: at least one year of experience in Product Management, Business Analysis, or Project Management; fintech, banking, or SaaS experience is preferred.
• For the Senior Technical Product Management level: at least five years of experience in Product Management, Business Analysis, or Project Management; fintech, banking, or SaaS experience is preferred.
• Comfort or strong willingness to learn when working with data, logs, APIs, and cloud-based environments; for the senior level, experience working with these is expected.
• A solid grasp of how web traffic flows and how modern systems interact.
• Experience running agile ceremonies and keeping teams accountable; comprehensive experience is expected for the senior level.
• Organized and methodical project management skills, including planning, contingency planning, delegation, and parallelizing work streams.
• Ability to use reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions; proven ability is expected for the senior level.
• Familiarity with Jira and Confluence and disciplined ticket maintenance and documentation.
• Excellent written communication skills, including producing requirements, design documents, diagrams, and executive updates.
• Ability to map requirements to the relevant systems and teams and take ownership across organizational boundaries.
• For the senior level, a collaborative leadership approach.
• A bachelor’s degree in computer science, engineering, business, or a related field is preferred; firsthand experience is valued over formal education.
• Must be authorized to work in the United States on a full-time basis; employment visa sponsorship is not available.

Nice To Haves

• Firsthand technical experience such as coding, DevOps, or SQL.
• Experience in fintech, banking, or SaaS.
• A bachelor’s degree in computer science, engineering, business, or a related field.

Responsibilities

• Provide project leadership support for Institutional Bank projects, including CWA Replacement, Moody’s, and/or Underwriting Templates.
• Translate client and business needs into actionable user stories with acceptance criteria.
• Keep requirements estimated, clearly described, assigned, and up to date.
• Maintain and prioritize product backlogs with technology product and platform owners, business stakeholders, and engineering leads.
• Map business requirements to the technology product modules and systems involved.
• Support Business Process Owners and Technology Platform/Product Owners in delivering standups, retrospectives, sprint planning, and stakeholder meetings.
• Document retrospectives with clear action items, including Start/Stop/Continue and carryover tracking.
• Schedule and document stakeholder check-ins in Confluence.
• Identify and document process improvements for issues such as QA bottlenecks, communication gaps, and tooling gaps.
• Develop and maintain an understanding of relevant technology systems and functions.
• Work directly with data, logs, APIs, and system outputs.
• Use system diagrams and monitoring dashboards to validate or troubleshoot issues before escalating them.
• Maintain awareness of enterprise system architecture.
• Engage Technology Product Owners and Platform Owners early to clarify design and implementation details.
• Maintain documentation and knowledge sharing, including ticket comments, UML diagrams, and current Confluence pages.
• Bridge technical teams and business stakeholders by clearly articulating business problems and avoiding unnecessary jargon.
• Balance business priorities with technical realities, negotiate trade-offs, and set realistic expectations.
• Use reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions.
• Create clear plans, including contingency plans, delegate tasks, and coordinate parallel work streams.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Flexible options for working in a mobile environment when the role can be performed effectively that way; in-office presence is prioritized.
• Additional benefits are referenced through a company benefits list, but individual benefits are not specified in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level