Technical Product Management Consultant

Truist Bank•Charlotte, NC

About The Position

Plans, defines, delivers, and assesses products and services for Truist’s Infrastructure Automation & AI product line. The product line treats Truist’s infrastructure platform as a product and its internal customers—including infrastructure domain teams and application owners—as users whose experience matters. The role partners across Enterprise Architecture, Platform Engineering, Risk, Cybersecurity, Change and Release Management, Demand and Capacity, and infrastructure engineering domains to align on shared outcomes, close business-process gaps, and connect work from demand through delivery. The consultant brings product discipline to a platform engineering organization by leading discovery with teams doing the work, shaping a roadmap that balances foundational platform and governance investments with visible customer value, and establishing trusted portfolio data for leaders to assess progress. The role drives adoption as well as delivery, helping teams move from manual, person-dependent processes to governed, automation-first ways of working. Success requires building trust across teams the role does not direct, translating between engineering detail and executive priorities, and remaining curious about how work gets done. Responsibilities include guiding end-to-end delivery and performance of technology products or services; defining product scope and features; collaborating on product development; assessing feedback and technology trends; improving functionality and user experience; organizing launches and lifecycle activities; monitoring performance; aligning stakeholders; providing technical guidance; and ensuring compliance with regulatory requirements and internal technology standards. Truist will not sponsor work visas or provide immigration-related support for this position.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent education, training, and work-related experience.
At least 5 years of professional experience in technical product management.
Familiarity with regulatory and compliance standards relevant to technology products.
Experience managing and supporting technical products or services.

Nice To Haves

Experience in financial services, delivering technology products under regulatory oversight, change management controls, and audit evidence requirements.
Experience managing an internal platform or developer-facing product, such as infrastructure automation, private or public cloud services, or an internal developer portal.
Working knowledge of infrastructure automation and orchestration, such as Terraform, Ansible, and GitLab CI/CD pipelines.
Strong experience with agile methodologies and enterprise product management tools such as Rally, including using a portfolio tool as the authoritative source for roadmap, progress, and value reporting.
Experience with discovery and improvement methods such as Design Thinking, Value Stream Mapping, and Jobs To Be Done, including conducting sessions across compute, network, storage, and middleware technology domains.

Responsibilities

Guide end-to-end delivery and performance of technology services or products to support customer satisfaction and service quality.
Define and execute product scope and features based on market analysis and organizational objectives.
Collaborate with engineering, architecture, analytics, and other teams to drive product development and innovation.
Assess market feedback and technology trends and recommend product enhancements.
Implement service improvement plans to optimize product functionality and user experience.
Plan and organize product launches, updates, and lifecycle activities to meet business goals.
Monitor product performance metrics and recommend strategy adjustments to achieve financial and operational targets.
Coordinate with stakeholders to align product strategies with business objectives.
Provide technical guidance and direction to lower-level technical professionals.
Ensure compliance with regulatory requirements and internal technology standards.
Lead discovery with platform teams and internal customers; shape a roadmap balancing foundational platform and governance investments with customer value.
Establish trusted portfolio data to help leaders track progress and drive adoption of governed, automation-first processes.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated as applicable
10 sick days, prorated as applicable
Paid holidays
May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division