Technical Product Consultant

Infosys•Richardson, TX

About The Position

The Technical Product Consultant will work in the assigned role of Domain Consultant 3 within Infosys’s Communications, Media, and Technology unit, which supports digital transformation and growth for clients in telecommunications, media, and technology. The role focuses on applying domain expertise to business analysis, IT solution evaluation, technical documentation, product research, solution architecture, implementation, and ongoing system maintenance. The consultant will use AI-driven solutions in the OSS/BSS domain to address complex business problems and improve efficiency, accuracy, and customer experience. The role also applies Model Context Protocol (MCP) and Retrieval-Augmented Generation (RAG) to build AI solutions that produce measurable outcomes. Preferred technical areas include AWS, Kubernetes, CI/CD, Infrastructure as Code, API gateways, and developing enterprise applications with Java and Spring Boot. The position may require relocation and/or travel to the work or project location. Candidates must be authorized to work in the United States without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role.

Requirements

Experience with AI-driven solutions for complex business problems in the OSS/BSS domain, improving efficiency, accuracy, and customer experience.
Expertise in MCP (Model Context Protocol) and RAG (Retrieval-Augmented Generation) to build AI solutions that deliver measurable outcomes.
Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
Authorization to work in the United States for any employer without employer-based visa sponsorship.

Nice To Haves

Experience with AWS, Kubernetes, CI/CD, Infrastructure as Code, and API gateways.
Experience designing, developing, and maintaining scalable enterprise applications using Java and Spring Boot, with attention to performance, reliability, and security.
Expertise in IT solutions and solution architecture for specific sectors.
Proficiency in evaluating IT solutions and aligning them with business enhancement goals.
Focus on innovation and adaptability when integrating new technologies.
Proactive problem-solving to streamline complex requirements.
Skills in research, innovation adoption, and designing scalable architectures aligned with industry standards and best practices.

Responsibilities

Perform business analysis projects using advanced techniques, such as predictive analytics and scenario modelling, to identify strategic opportunities, influence long-term decisions, and optimize the value chain.
Evaluate IT solutions using domain expertise to assess effectiveness and alignment with client goals and guide strategic technology decisions.
Create precise and thorough systems documentation, and lead efforts to explain sophisticated technical concepts to diverse stakeholders.
Research third-party products and provide insights into features, performance, and integration capabilities to assess alignment with client needs and industry standards.
Create solution architectures and comprehensive architectural diagrams that support scalability, resilience, and integration with existing infrastructure.
Lead technical aspects of implementation by applying domain knowledge and ensuring scalable, optimal system performance.
Design and execute maintenance strategies to support long-term system reliability.
Apply AI-driven solutions in the OSS/BSS domain to solve complex business problems and improve efficiency, accuracy, and customer experience.
Use MCP and RAG to build AI solutions and deliver measurable outcomes.