Technical Product Consultant
About The Position
The Infosys Communications, Media, and Technology (CMT) unit works with clients in telecommunications, media, and technology to drive digital transformation and growth through digital, cloud, and AI-first solutions. The Technical Product Consultant role is assigned the job role of Domain Consultant 3 and focuses on business analysis, IT solution evaluation, technical documentation, product research, solution architecture, and implementation. The consultant uses advanced business analysis techniques, including predictive analytics and scenario modelling, to identify strategic opportunities and support long-term decisions and value chain optimization. The role evaluates IT solutions against client goals, researches third-party products, documents systems and technical concepts for diverse stakeholders, and designs scalable, resilient architectures that integrate with existing infrastructure. The consultant also leads technical implementation and develops maintenance strategies to support system performance and long-term reliability. The role requires experience developing AI-driven solutions for complex OSS/BSS business problems and applying MCP (Model Context Protocol) and RAG (Retrieval-Augmented Generation) to deliver measurable outcomes. The position may require relocation and/or travel to the work or project location. Candidates must be authorized to work in the United States without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role.
Requirements
- Experience with AI-driven solutions for complex business problems in the OSS/BSS domain, improving efficiency, accuracy, and customer experience.
- Expertise in MCP (Model Context Protocol) and RAG (Retrieval-Augmented Generation) to build AI solutions and deliver measurable outcomes.
- Bachelor’s degree or foreign equivalent from an accredited institution; three years of progressive experience in the specialty may be considered in lieu of each year of education.
- Authorization to work for any employer in the United States without employer-based visa sponsorship.
Nice To Haves
- Cloud and DevOps experience with AWS, Kubernetes, CI/CD, Infrastructure as Code, and API gateways.
- Experience designing, developing, and maintaining scalable enterprise applications using Java and Spring Boot, with attention to performance, reliability, and security.
Responsibilities
- Perform business analysis using advanced techniques such as predictive analytics and scenario modelling to identify strategic opportunities, influence long-term decisions, and optimize value chains.
- Evaluate IT solutions using domain expertise to assess their effectiveness and alignment with client goals and guide technology decisions.
- Create precise, thorough system documentation and explain sophisticated technical concepts to diverse stakeholders.
- Research third-party products and provide insights on their features, performance, and integration capabilities in relation to client needs and industry standards.
- Create solution architectures and comprehensive architectural diagrams that support scalability, resilience, and integration with existing infrastructure.
- Lead technical implementation using domain knowledge and ensure scalable, optimal system performance.
- Design and execute maintenance strategies to support long-term system reliability.
Benefits
- Medical, dental, vision, and life insurance
- Long-term and short-term disability insurance
- Health and dependent care reimbursement accounts
- Accident, critical illness, hospital indemnity, and legal insurance
- 401(k) plan and contributions dependent on salary level
- Paid holidays and paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
