Technical Consultant

Liberty Mutual Insurance•Raleigh, NC

20h•$83,000 - $139,000

About The Position

Provides consultative loss prevention services to assigned customers within a specialized technical area or territory. The role conducts on-site evaluations, analyzes data, and creates and implements service plans to help control sources of customer risk, losses, and costs. It provides risk assessments and information to track progress and demonstrate the value of Liberty Mutual’s services. The Technical Consultant provides expert technical support to other loss prevention employees, including guidance on resources, legislation and regulations, technology, industry trends, and effective risk-reduction methods. The role monitors service quality and may coach, mentor, and train less experienced consultants at the manager’s discretion. It also collaborates with management on policies, procedures, service tools, technical resources, techniques, and new products. The position participates in acquiring and retaining profitable business, identifies opportunities for loss prevention services, and may develop and execute programs to improve results and increase customer uptake. It builds a network of contacts to strengthen Liberty Mutual’s leadership position in safety and increase brand awareness. Regular travel is required.

Requirements

Bachelor’s degree with coursework in math, engineering, or related areas, or equivalent.
At least 5 years of directly related consulting experience in loss prevention or a progressive safety/health field.
Advanced knowledge, skills, and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management, and progress measurement.
Interpersonal, writing, and communication skills to develop and maintain relationships with customers, peers, and industry contacts.
Ability to retrieve and enter information using proprietary software applications.
Ability to create and modify documents and complex spreadsheets using Microsoft Office.
Regular travel is required.

Nice To Haves

Working toward or having obtained an advanced degree and/or professional certification such as CSP, ARM, CRM, CPCU, CIH, or CPE.

Responsibilities

Conduct on-site evaluations for assigned customers.
Evaluate data and create and implement service plans to control customer risk, losses, and costs.
Provide risk assessment services and information to track progress and demonstrate the value of Liberty Mutual’s services.
Advise loss prevention employees on available resources, legislation and applicable regulations, technology, industry trends, and effective risk-reduction methods.
Monitor and evaluate the technical quality of loss prevention services provided by less experienced consultants.
Coach, mentor, and train less experienced consultants at the manager’s discretion.
Collaborate with management to develop policies, procedures, service tools, technical resources, techniques, and new products.
Participate in acquiring and retaining profitable business.
Identify new business opportunities for loss prevention services and potentially design and execute programs to improve results and increase customer uptake.
Develop a network of contacts to strengthen Liberty Mutual’s position in the safety field and increase brand awareness.