Technical Consultant

Liberty Mutual•Charlotte, NC

About The Position

Provides consultative services to customers in a loss prevention specialty area or territory. The role conducts on-site evaluations, assesses data and risk, and creates and implements service plans to help control customer risk, losses, and costs. It provides information to track progress and demonstrate the value of Liberty Mutual’s services. The Technical Consultant provides expert technical support to other loss prevention employees, including guidance on resources, legislation and regulations, technology, industry trends, and effective risk-reduction methods. The role monitors the technical quality of services provided by less experienced consultants and may coach, mentor, and train them. It also collaborates with management on policies, procedures, service tools, technical resources, techniques, and new products. The position contributes to acquiring and retaining profitable business by identifying opportunities for loss prevention services and, as appropriate, designing and executing programs to improve results and increase customer use of services. It builds relationships and a network of contacts to strengthen Liberty Mutual’s leadership position in safety and increase brand awareness. Regular travel is required.

Requirements

Bachelor’s degree with coursework in mathematics, engineering, or a related area, or equivalent.
At least 5 years of directly related consulting experience in loss prevention or a progressive safety/health field.
Advanced knowledge, skills, and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management, and progress measurement.
Interpersonal, writing, and other communication skills sufficient to develop and maintain relationships with customers, peers, and industry contacts.
Ability to retrieve and enter information using proprietary software applications.
Ability to create and modify documents and complex spreadsheets using Microsoft Office.
Ability to travel regularly.

Nice To Haves

Working toward or holding an advanced degree and/or professional certification such as CSP, ARM, CRM, CPCU, CIH, or CPE.

Responsibilities

Conduct on-site evaluations for assigned customers.
Evaluate data and conduct risk assessments and analyses.
Create and implement service plans to control customer risk, losses, and costs.
Provide information to track progress and demonstrate the value of Liberty Mutual’s services.
Advise loss prevention employees on resources, legislation, regulations, technology, industry trends, and methods to reduce risk and improve customer satisfaction.
Monitor and evaluate the technical quality of loss prevention services delivered by less experienced consultants.
Provide coaching, mentoring, and training to less experienced consultants when directed by a manager.
Collaborate with management to develop policies, procedures, service tools, technical resources, techniques, and new products.
Participate in acquiring and retaining profitable business.
Identify opportunities for loss prevention services and potentially design and execute programs to improve results and increase customer uptake.
Develop relationships and a network of contacts to enhance Liberty Mutual’s safety leadership position and brand awareness.