Technical Processing Supervisor

Quest Diagnostics•Miramar, FL

About The Position

The Technical Processing Supervisor oversees functions within the Specimen Processing department, which may include Specimen Processing, Referral Testing, Test in Question/Problem Resolution, Imaging/Microfilming, and some Client Service functions. The role is responsible for daily operations, compliance and competency training, staff training, quality monitoring, and productivity improvement. It also ensures a safe, ergonomically sound, professional work environment and requires understanding all functions of the department. The supervisor oversees specimen workflow and handling, departmental procedures and documentation, staffing and schedules, supplies, customer concerns, and compliance with applicable requirements. The position also supports continuous improvement, cost containment, project work, and collaboration with technical departments. It may provide technical laboratory oversight when a Laboratory Supervisor is absent and technical assistance to Specimen Processing staff. The position is based in Miramar, Florida, and works Tuesday through Saturday from 12:00 AM to 8:30 AM. The stated pay range is $60,000+ per year. Successful candidates may be eligible for annual performance bonus compensation.

Requirements

Five years of experience in a laboratory.
Bachelor’s degree: BS MT (required).
Current state licensure, if applicable (required).
PC skills and experience with MS Office applications.
Excellent organization, communication, and interpersonal skills.
Ability to interact effectively with internal and external customers and manage concerns of clients, technical departments, and employees professionally.

Responsibilities

Oversee daily department operations, which may include Referral Testing, Imaging/Microfilming, Test in Question, and some Client Service functions.
Oversee department safety, ergonomics, maintenance, cleanliness, upgrades, and repairs.
Develop and implement Specimen Processing Standard Operating Procedures in accordance with company guidelines; review the SOP manual annually, ensure compliance, and identify needed revisions or additional procedures.
Work with QA and Medical Director offices, where applicable, to ensure Federal, State, and local licensure requirements are met.
Ensure Laboratory QA/QC documentation is complete and reviewed as required.
Ensure employees meet compliance guidelines and competency testing requirements.
Monitor incoming workflow from Logistics and make changes as needed to ensure adequate specimen supply to technical departments.
Where applicable, supervise packing and shipping specimens to other laboratories in accordance with IATA regulations and ensure specimen integrity.
Monitor special handling of Jeopardized Clients, Hospital Clients, and Vital Specimens to prevent mishandled specimens or patient requisitions.
Establish and motivate a participative work environment that encourages employee involvement.
Communicate essential information to departmental staff in a timely manner.
Track and enter employee time and attendance and prepare month-end reports.
Investigate, resolve, and respond appropriately and promptly to internal and external customer complaints.
Prepare employee schedules and maintain adequate departmental coverage.
Oversee and ensure adequate department supply inventory.
Ensure continuous process improvement and standardization initiatives are implemented by established deadlines.
Participate in interviewing, selecting, and hiring employees.
Coach, develop, and supervise staff; ensure adequate training and annual competency completion.
Monitor employee performance, provide corrective action and counseling as required, and prepare and administer annual performance appraisals.
Ensure departmental fiscal responsibilities are met, including cost containment, overtime management, standardization initiatives, and capital expenditure needs assessment.
Participate in Six Sigma projects, Process Improvement Teams, and other initiatives supporting business unit objectives.
Organize and lead projects within the work group and with cross-functional groups; meet deadlines assigned by the manager and give presentations when required.
Work effectively with Technical departments to resolve problems and support continuous improvement.
Provide Technical Laboratory oversight in the absence of a Laboratory Supervisor and technical assistance to Specimen Processing staff.
Perform other duties as assigned.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.