Technical Processing Supervisor

Quest Diagnostics•Miramar, FL

About The Position

The Technical Processing Supervisor oversees functions within the Specimen Processing department, which may include Specimen Processing, Referral Testing, Test in Question/Problem Resolution, and Imaging/Microfilming. The role is responsible for daily departmental operations, compliance and personnel training, quality monitoring, productivity improvement, and maintaining a safe, ergonomically sound, professional work environment. The supervisor must understand all departmental functions and may provide technical laboratory oversight when a Laboratory Supervisor is absent. The supervisor develops and maintains standard operating procedures and ensures compliance with applicable laboratory requirements, quality documentation, competency testing, and safety practices. The position also manages staffing, schedules, employee development and performance, inventory, departmental fiscal responsibilities, customer concerns, and continuous improvement initiatives. Work is based in Miramar, Florida, Tuesday through Saturday, from 12:00 AM to 8:30 AM.

Requirements

Five years of experience in a laboratory.
Bachelor’s degree, BS MT (required).
Current state licensure, if applicable (required).
PC skills, including MS Office applications.
Excellent organization, communication, and interpersonal skills, including the ability to interact effectively with internal and external customers.

Responsibilities

Oversee daily operations of the department, which may include Referral Testing, Imaging/Microfilming, Test in Question, and some Client Service functions.
Oversee departmental safety, ergonomics, maintenance, and cleanliness, including upgrades and repairs.
Develop and implement Specimen Processing standard operating procedures in accordance with Quest Diagnostics guidelines; review the procedure manual annually and identify needed revisions or additions.
Ensure applicable federal, state, and local licensure requirements are met in coordination with QA and the Medical Director’s offices.
Ensure laboratory QA/QC documentation is complete and reviewed as required.
Ensure employees meet compliance guidelines and competency-testing requirements.
Monitor incoming workflow from Logistics and adjust as needed to ensure technical departments receive adequate specimen supply.
As applicable, supervise specimen packing and shipping to other laboratories in accordance with IATA regulations.
Ensure specimens sent to other facilities meet integrity criteria for accurate and timely results.
Monitor special handling of Jeopardized Clients, Hospital Clients, and Vital Specimens to prevent mishandling of specimens or patient requisitions.
Establish and encourage a participative work environment and communicate essential information to departmental staff in a timely manner.
Track and enter employee time and attendance, prepare month-end reports, and create employee schedules to maintain adequate coverage.
Investigate, resolve, and respond appropriately and promptly to internal and external customer complaints.
Oversee adequate departmental supply inventory.
Ensure continuous process improvement and standardization initiatives are implemented by established deadlines.
Participate in interviewing, selecting, and hiring employees; coach, develop, and supervise staff.
Ensure employees receive adequate training and meet annual competency requirements; monitor performance, provide corrective action and counseling as needed, and prepare and administer annual performance appraisals.
Meet departmental fiscal responsibilities, including cost containment, overtime management, standardization initiatives, and capital expenditure needs assessment.
Participate in Six Sigma projects, Process Improvement Teams, and other initiatives supporting business-unit objectives.
Organize and lead projects within the work group and across functions, meet manager-assigned deadlines, and provide presentations when required.
Work effectively with technical departments to resolve problems and support cooperation and continuous improvement.
Provide technical laboratory oversight in the absence of a Laboratory Supervisor and technical assistance to Specimen Processing staff.
Perform other duties as assigned.

Benefits

Pay range of $60,000+ per year; eligible candidates may receive annual performance bonus compensation.
Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs, including an annual no-cost health assessment program and a mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
Financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.