Specimen Processing Supervisor

Quest Diagnostics•Chantilly, VA

3d•$58,656 - $95,200•Onsite

About The Position

The Specimen Processing Supervisor oversees functions within the Specimen Processing department, which may include Specimen Processing, Test in Question/Problem Resolution, and Imaging/Microfilming. The supervisor is responsible for daily operations, compliance training, personnel training, quality monitoring, productivity improvement, and maintaining a safe, ergonomically sound, professional environment. The role works with technical departments and other internal and external partners to resolve issues and support continuous improvement.

Requirements

Internal candidates must have at least two years of experience in a Group Leader or related role.
PC skills and experience with Microsoft Office applications.
Excellent leadership, organization, communication, and interpersonal skills, with the ability to interact effectively with internal and external customers.
Ability to monitor and provide a safe work environment, prepare incident reports, and implement preventative measures.
Professional conduct at all times.
Ability to adjust schedule to meet business requirements, which may include extended hours.
Knowledge of systems tools such as COGNOS, Oracle, EMPower, and Kronos.
For any laboratory releasing results for California work, at least a high school diploma or equivalent is required under the cited CLIA-related code.

Nice To Haves

Five years of laboratory experience; medical or production background preferred.
Previous people-leadership experience preferred.
Associate degree preferred.

Responsibilities

Oversee daily department operations, potentially including Imaging/Microfilming, Test in Question, and some Problem Resolution Client Service functions.
Oversee department safety, ergonomics, maintenance, and cleanliness, including upgrades and repairs.
Develop and implement Specimen Processing Standard Operating Procedures (SOPs) in accordance with Quest Diagnostics guidelines.
Review the Specimen Processing SOP Manual twice a year, ensure compliance, and identify needed revisions or additional SOPs.
Where applicable, ensure federal, state, and local licensure requirements are met in coordination with QA and Medical Director offices.
Ensure documentation is complete and reviewed as required for internal and external inspections and audits.
Ensure employees meet compliance guidelines and competency-testing requirements, receive adequate training, and complete annual competency requirements.
Monitor incoming workflow from Logistics and make changes as needed to ensure adequate specimen supply to technical departments.
May supervise packing and shipping specimens to other laboratories in accordance with IATA regulations.
Ensure specimens sent to other facilities meet integrity criteria for accurate and timely results.
Monitor special handling of Jeopardized Clients, Hospital Clients, and Vital Specimens to prevent mishandled specimens or patient requisitions.
Lead employee relations, scheduling, onboarding, team meetings, coaching, and performance management.
Establish and motivate a participative work environment that encourages and supports employee involvement.
Communicate essential information to departmental staff in a timely manner through various channels.
May track or enter employee time and attendance.
Prepare month-end reports.
Investigate, resolve, and respond appropriately and effectively to internal and external customer issues in a timely manner.
Prepare employee schedules and maintain adequate departmental coverage.
Oversee and ensure adequate supply inventory for the department.
Ensure continuous process-improvement and standardization initiatives are implemented by established deadlines.
Participate in interviewing, selecting, and hiring new employees.
Coach, develop, supervise, and plan succession for staff.
Monitor employee performance, provide corrective action and counseling as required, and prepare and administer annual performance reviews.
Assist in meeting departmental fiscal responsibilities, including cost containment, overtime management, standardization initiatives, and capital-expenditure needs assessment.
Participate in Quest Management System (QMS), Process Improvement Teams, and other initiatives to meet business objectives.
Organize and lead projects within the workgroup and with cross-functional groups.
Meet deadlines assigned by the manager.
Work effectively with technical departments to resolve problems, gain cooperation, and foster continuous improvement.
Perform other duties as assigned.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.