Specimen Processing Supervisor

Quest Diagnostics•Chantilly, VA

2d•Onsite

About The Position

The Specimen Processing Supervisor oversees daily functions within the Specimen Processing department, which may include Specimen Processing, Test in Question/Problem Resolution, and Imaging/Microfilming. The supervisor is responsible for compliance and personnel training, departmental quality and productivity, and maintaining a safe, ergonomic, and professional work environment. The role works with technical departments and other internal and external stakeholders to resolve issues and support continuous improvement. The position is in Chantilly, Virginia, and is scheduled Thursday through Monday, 9:00 AM to 5:30 PM. The listed pay range is $58,656–$95,200 per year. Salary offers consider relevant skills, training, experience, education, certifications, market factors, and organizational factors; successful candidates may be eligible for annual performance bonus compensation.

Requirements

Internal candidates must have at least two years in a Group Leader or related role.
Associate degree preferred; a high school diploma or equivalent is required for any laboratory releasing results for California work, pursuant to the stated CLIA-related requirement.
PC skills and proficiency with MS Office applications.
Excellent leadership, organizational, communication, and interpersonal skills, including the ability to interact effectively with internal and external customers.
Ability to manage concerns of clients, technical departments, and employees professionally.
Ability to monitor and provide a safe work environment, prepare incident reports, and implement preventive measures.
Professional conduct at all times.
Ability to adjust schedule to meet business requirements, which may include extended hours.
Ability to handle multiple tasks in a production environment and maintain the mental alertness and energy required for the job.

Nice To Haves

Five years of laboratory experience.
Medical or production background.
Previous people leadership experience.
Knowledge of systems tools such as COGNOS, Oracle, EMPower, and Kronos.

Responsibilities

Oversee daily department operations, which may include Imaging/Microfilming, Test in Question, and some Problem Resolution Client Service functions.
Oversee departmental safety, ergonomics, maintenance, and cleanliness, including upgrades and repairs.
Develop and implement Specimen Processing Standard Operating Procedures in accordance with Quest Diagnostics guidelines; review the SOP manual twice a year and identify needed revisions or additional procedures.
Where applicable, ensure Federal, State, and local licensure requirements are met in coordination with the QA and Medical Director’s offices.
Ensure documentation is complete and reviewed as required for internal and external inspections and audits.
Ensure employees meet Compliance Guidelines and competency-testing requirements, receive adequate training, and meet annual competency requirements.
Monitor incoming workflow from Logistics and make necessary changes to ensure technical departments have an adequate supply of specimens.
May supervise packing and shipping specimens to other laboratories in accordance with IATA regulations; ensure specimens sent to other facilities retain the integrity necessary for accurate and timely results.
Monitor special handling of Jeopardized Clients, Hospital Clients, and Vital Specimens to prevent mishandled specimens or patient requisitions.
Lead employee relations, scheduling, onboarding, team meetings, coaching, performance management, and succession planning; may track or enter employee time and attendance.
Establish and motivate a participative work environment that encourages employee involvement, and communicate essential information to departmental staff in a timely manner.
Prepare month-end reports and employee schedules, maintain adequate departmental coverage, and ensure adequate supply inventory.
Investigate, resolve, and respond appropriately and promptly to internal and external customer issues.
Ensure continuous process-improvement and standardization initiatives are implemented by established deadlines.
Participate in interviewing, selecting, and hiring new employees; coach, develop, supervise, and plan succession for staff; monitor performance, provide corrective action and counseling as needed, and prepare and administer annual performance reviews.
Assist in meeting departmental fiscal responsibilities, including cost containment, overtime management, standardization initiatives, and capital expenditure needs assessments.
Participate in Quest Management System (QMS), Process Improvement Teams, or other initiatives supporting business objectives; organize and lead projects within the workgroup and with cross-functional groups.
Meet deadlines assigned by the manager and work effectively with technical departments to resolve problems and foster continuous improvement.
Perform other duties as assigned.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.