Technical Operations Systems Specialist Sr Fleet Communications

Gulfstream•Savannah, GA

14d

About The Position

The Technical Operations Systems Specialist Sr Fleet Communications serves as a primary point of contact for internal and external customers and represents Gulfstream’s Product Support network in technical and non-technical situations. Under minimal direction, the specialist provides advice and guidance to the company and customers on installation, service, repair, replacement, modification, and maintenance of Gulfstream aircraft systems and support equipment. The role builds and maintains customer relationships while troubleshooting and resolving aircraft systems, support equipment, and operational problems involving in-service products, and develops, tests, evaluates, and implements improvements to technical support. The specialist identifies fleet-significant topics and develops proactive customer communications that support customer awareness, operational efficiency, aircraft reliability, and safety. The role leads preparation of Customer Support Update articles, Maintenance and Operations Letters, Operator Memos, and other fleet communications. It also facilitates cross-functional teams and coordinates technical communication review and approval with stakeholders across Customer Support and other organizations. The position requires project leadership, sound judgment, attention to detail, and the ability to manage multiple initiatives with minimal supervision. The specialist also supports group leadership, mentors colleagues, coordinates urgent aircraft support, handles operational and technical correspondence, and works to improve internal processes and customer satisfaction. The position is full-time, first shift, with travel up to 25%.

Requirements

Bachelor’s degree in aviation maintenance, engineering technology, or a related curriculum, or an equivalent combination of education and experience.
Seven years of aircraft-related maintenance and operations experience.
Exceptional written communication skills and demonstrated ability to translate complex technical, operational, and regulatory information into clear, accurate, customer-focused communications.
Strong understanding of aviation operations, aircraft systems, maintenance practices, and customer support environments.
Ability to exercise sound judgment, lead projects, manage multiple initiatives with minimal supervision, influence stakeholders, build consensus, and drive alignment.
Ability to read, write, speak, and understand English.
Understanding of computer applications, including standard word-processing programs.
Thorough knowledge of aircraft systems, troubleshooting, technical manual systems, and aircraft maintenance records systems.

Nice To Haves

Experience writing and editing technical publications, articles, or customer communications.
Proven ability to communicate complex technical concepts clearly and precisely to diverse audiences.
Airframe and Powerplant (A&P) license.
An A&P license, EASA B1/B2 qualification, or FlightSafety Master Technician qualification, together with four additional years of related aircraft experience, may offset the degree requirement.

Responsibilities

Identify topics of fleet significance and develop proactive communication strategies to improve customer awareness, operational efficiency, aircraft reliability, and safety.
Lead authorship of customer-facing communications, including Customer Support Update articles, Maintenance and Operations Letters, Operator Memos, and other fleet communications.
Facilitate and lead cross-functional teams to develop, review, and obtain approval for strategically important technical communications.
Provide leadership to the group in the absence of the group leader and mentor subordinates.
Organize and manage logistics, resources, and vendors to support repairs of aircraft on the ground (AOG), regardless of location.
Respond to in-flight emergency calls by coordinating resources and providing technical data and guidance.
Interpret operational and maintenance requirements and provide technical consultation to customers, Service Center personnel, Field Service Representatives, Customer Operational Readiness Representatives, Engineering, other departments, and FlightSafety.
Conduct in-depth aircraft system reviews, develop operator- and aircraft-specific troubleshooting plans, and guide implementation through return to service.
Direct the exchange of technical data needed to provide temporary or permanent repair drawings for damaged aircraft in the field.
Review, investigate, and respond to correspondence from Gulfstream operators and other agencies; coordinate component analysis, provide technical support, and recommend actions based on analysis results.
Develop alternative solutions to complex aircraft system and support equipment operating conditions and originate new field engineering approaches as required.
Prioritize Technical Operations situations based on flight safety, urgency, and company policy.
Initiate and prepare customer bulletins and other formal documentation and communications.
Use Lean methodology to identify and implement internal process improvements that increase group efficiency and effectiveness.
Promote customer satisfaction, identify and resolve customer frustrations, and advocate for the customer.
Perform other duties as assigned.