Technical Operations Systems Specialist Sr Fleet Communications

Gulfstream•Savannah, GA

13d•Onsite

About The Position

The Technical Operations Systems Specialist Sr Fleet Communications serves as a primary point of contact for internal and external customers and represents Gulfstream’s Product Support network in technical and non-technical situations. Under minimal direction, the role provides advice and guidance on installation, service, repair, replacement, modification, and maintenance of Gulfstream aircraft systems and support equipment. It builds and maintains customer relationships while troubleshooting and resolving issues involving in-service aircraft systems, support equipment, and operations, and develops and implements improvements to technical support. The position leads customer-facing fleet communications, such as Customer Support Update articles, Maintenance and Operations Letters, Operator Memos, and other formal communications. It identifies fleet-significant topics and develops proactive communication strategies to improve customer awareness, operational efficiency, aircraft reliability, and safety. The specialist facilitates cross-functional collaboration and approvals for strategically important technical communications, while managing multiple initiatives with minimal supervision and building consensus among stakeholders. The role also provides technical and operational support, including coordinating resources for aircraft-on-ground repairs and in-flight emergencies, developing troubleshooting plans, guiding implementation through return to service, coordinating technical data and repair drawings, and investigating operator correspondence and aircraft-component analyses. It mentors others, provides group leadership in the group leader’s absence, identifies process improvements using Lean methodology, and advocates for customer satisfaction. The position requires a bachelor’s degree in aviation maintenance, engineering technology, or a related curriculum, or an equivalent combination of education and experience. Seven years of aircraft-related maintenance and operations experience are required. An A&P license, EASA B1/B2, or FlightSafety Master Technician together with four additional years of related aircraft experience may offset the degree requirement. The job is full-time, first shift, based in Savannah, with travel up to 25%.

Requirements

Bachelor’s degree in aviation maintenance, engineering technology, or a related curriculum, or an equivalent combination of education and experience.
Seven years of aircraft-related maintenance and operations experience.
An A&P license, EASA B1/B2, or FlightSafety Master Technician plus four additional years of related aircraft experience may offset the degree requirement.
Strong understanding of aviation operations, aircraft systems, maintenance practices, and customer support environments.
Proven ability to translate complex technical, operational, and regulatory information into clear, accurate, customer-focused communications.
Exceptional written communication skills.
Thorough knowledge of aircraft systems, troubleshooting, technical manual systems, and aircraft maintenance records systems.
Understanding of computer applications, including standard word-processing programs.
Ability to read, write, speak, and understand English.
Ability to manage multiple communication initiatives with minimal supervision and exercise sound judgment, project leadership, and attention to detail.
Ability to influence stakeholders, build consensus, and drive alignment across organizations.

Nice To Haves

Experience writing and editing technical publications, articles, or customer communications.
Proven ability to communicate complex technical concepts clearly and precisely to diverse audiences.
Airframe and Powerplant license.

Responsibilities

Serve as a primary point of contact for internal and external customers and represent Gulfstream’s Product Support network.
Provide guidance on installation, service, repair, replacement, modification, and maintenance of Gulfstream aircraft systems and support equipment.
Develop and maintain customer relationships while troubleshooting aircraft-system, support-equipment, and operational problems.
Identify fleet-significant topics and develop proactive customer communication strategies.
Lead authoring of Customer Support Update articles, Maintenance and Operations Letters, Operator Memos, and other fleet communications.
Facilitate cross-functional teams and coordinate review and approval of strategically important technical communications.
Provide group leadership in the group leader’s absence and mentor group members.
Organize and manage logistics, resources, and vendors to support repairs of AOG aircraft regardless of location.
Respond to in-flight emergency calls by coordinating resources and providing technical data and guidance.
Interpret operational and maintenance requirements and provide technical consultation to customers and internal stakeholders.
Conduct system reviews and develop troubleshooting plans tailored to operator and aircraft needs.
Guide customers and support personnel in implementing plans and following through to return to service.
Coordinate technical data exchanges and temporary or permanent repair drawings for damaged aircraft in the field.
Review, investigate, and respond to correspondence from Gulfstream operators and other agencies.
Coordinate aircraft-component transfers and analysis, provide technical support, and recommend actions that improve the in-service fleet.
Develop alternative approaches to complex aircraft-system and support-equipment problems and originate new field-engineering approaches as needed.
Prioritize Technical Operations cases according to flight safety, urgency, and company policy.
Prepare customer bulletins and other formal documentation and communications.
Use Lean methodology to identify and implement internal process improvements.
Promote customer satisfaction, identify customer frustrations, resolve issues, and advocate for customers.
Perform other duties as assigned.