Technical Communications Specialist

LLNL•Livermore, CA

2d•$95,820 - $140,712•Hybrid

About The Position

Lawrence Livermore National Laboratory is hiring a Technical Communications Specialist to support the Livermore Information Technology Program (LivIT), with a focus on Super Intelligence (SI), previously referred to as artificial intelligence (AI). The position works with administrative, management, technical, and IT staff to develop technical communications, knowledge-management content, user-education materials, and service-adoption communications for technical and non-technical audiences. It is in the Technical Information Department within the Business Directorate and is matrixed to LivIT. The role may be filled at either the G04.2 or G04.3 level based on knowledge and related experience, with additional responsibilities at G04.3. The position offers a hybrid schedule, combining in-person and virtual work, with flexibility to work from home one or more days per week. It is a Career Indefinite position open to Lab employees and external candidates. The role requires eligibility for and the ability to secure and maintain a DOE Q-level security clearance, which requires U.S. citizenship and a federal background investigation.

Requirements

Ability to secure and maintain a U.S. DOE Q-level security clearance; U.S. citizenship is required.
Bachelor’s degree in English, communications, information technology, journalism, marketing, education, training and development, a scientific or technical discipline, or a related field; or an equivalent combination of education and experience in communications or training.
Experience translating complex scientific and technical information for a broad range of users through effective planning, development, organization, and writing across multiple communication platforms, including web and digital media.
Experience using professional writing and editing techniques for varied media, with comprehensive knowledge of technical language, usage, and style conventions.
Significant experience with Microsoft Office and Adobe software tools, particularly templates, charts, and presentation formats.
Advanced written and verbal communication skills, including knowledge of and experience applying style conventions, professional principles, and technical communication practices and standards.
Strong interpersonal and customer-service skills, including the ability to work independently and in a demanding team environment, meet tight deadlines, and manage competing priorities.
Strong understanding of the costs, processes, timelines, and specifications involved in technical communications, user-education, and service-adoption projects.
Demonstrated ability to explain complex technical concepts clearly through writing, editing, presentations, tutorials, demonstrations, and digital communications products.
At the G04.3 level, significant writing and editing experience across a wide variety of scientific or technical areas.
At the G04.3 level, project-management experience leading complex, multifunctional communications projects and teams involving multiple technical groups.
At the G04.3 level, experience translating complex information into communications and user-education materials easily understood by business-oriented customers.
At the G04.3 level, experience collaborating with senior managers, clients, team members, peers, and stakeholders to meet organizational and programmatic objectives.
At the G04.3 level, advanced experience independently assessing audience knowledge gaps and communications needs; developing and evaluating complex technical communications and user-education products; and advising stakeholders on communications approaches for SI services and technologies.
At the G04.3 level, demonstrated experience leading complex technical communications or user-education projects, influencing stakeholders without direct authority, and mentoring or providing technical direction to others.

Nice To Haves

Advanced degree in English, communications, information technology, journalism, marketing, education, training and development, or a related technical area.
Advanced knowledge of or experience working in a service center, customer-service, or information-technology environment.
Experience in knowledge management, including authoring and updating knowledge base articles and guiding contributors who create knowledge content.
High proficiency in the IT discipline, including SI, with an understanding of its technical and business landscape and the ability to translate technical concepts, applications, opportunities, limitations, and responsible-use considerations into clear communications and user-education products.

Responsibilities

Edit, organize, and develop technical and nontechnical content for web and other media platforms, including ServiceNow, and create original content for internal audiences.
Coordinate communications projects with service owners, business units, and project groups, including projects with multiple contributors and iterative review.
Interpret complex technical information and translate it into accessible web copy, newsletters, tutorials, knowledge base articles, user-education materials, and other communications.
Coordinate moderately complex communications and user-education projects, often with quick turnaround times.
Coordinate and evaluate concurrent projects and outcomes, and lead ad hoc planning and status meetings.
Develop and implement project plans and schedules for moderately complex projects while meeting cost, schedule, and quality commitments.
Work with LLNL staff at all levels to support Laboratory communications and learning needs.
Assess audience knowledge gaps and communication needs; collaborate with subject matter experts to develop or adapt user-education content, tutorials, job aids, demonstrations, knowledge articles, and feedback methods for IT services.
Deliver and evaluate user-education sessions, demonstrations, tutorials, and other communication-based learning products through in-person, virtual, and digital channels to promote understanding and adoption of IT services, SI tools, and responsible technology use.
Perform other duties as assigned.
At the G04.3 level, develop complex technical content and provide comprehensive writing, editing, and editorial-development services for complex, multi-author communications products.
At the G04.3 level, partner to define communications strategies, messages, audiences, and key deliverables for complex and specialized products and projects, and serve as project manager.
At the G04.3 level, coordinate project development, schedules, planning and status meetings, and review of team members’ work.
At the G04.3 level, independently assess audience knowledge gaps and communications needs for complex LivIT services and SI topics.
At the G04.3 level, develop integrated technical communications and user-education approaches, establish measures of effectiveness, and recommend improvements to support service adoption.
At the G04.3 level, lead sophisticated user education, demonstrations, tutorials, and communications products for critical IT topics; consult with senior leaders and subject matter experts; and use audience feedback and usage data to improve service-adoption communications.