Product & Technical Communications

ElevenLabs

6d•Remote

About The Position

ElevenLabs is seeking someone to lead product and technical communications, developing the long-term vision and narrative for human-AI interaction and the products being built for developers and businesses. The role focuses in particular on ElevenAgents, connecting product capabilities to emerging needs and trends. The position leads communications for major product launches and campaigns between launches, and owns security, privacy, and safety communications, including incident responses with a cross-functional team. It also produces written materials such as keynotes, talk tracks, social posts, and press releases, and creates product demos. The role builds the profile of technical and product leaders through distinctive points of view and media, social, and event appearances, while nurturing relationships with journalists, newsletter writers, podcasters, technical creators, and other influential voices.

Requirements

Experience running product or technical communications at a fast-paced B2B technology company, or building AI or software products.
A record of leading significant launches and running effective product campaigns between launches.
Exceptional writing across different formats and the ability to turn complex technical topics into compelling narratives.
Experience working with security, safety, and engineering teams and managing incidents.
Deep understanding of the independent media landscape and relationships with influential commentators.
A track record of excellence, such as building products, running effective campaigns, or pursuing another entrepreneurial endeavor.
Ability to work from anywhere on the US East Coast and operate in GMT-5 to GMT-4 time zones.

Responsibilities

Develop and articulate the long-term vision for human-AI interaction and what the company is building for developers and businesses.
Shape the narrative around products, particularly ElevenAgents, and connect product capabilities to emerging needs and trends.
Lead storytelling and communications for major product launches in partnership with product marketing.
Run campaigns between launches to demonstrate the value of the platform.
Own security, privacy, and safety communications, including coordinating incident responses as part of a cross-functional team.
Produce written materials including keynotes, talk tracks, social posts, and press releases.
Create product demos that show the technology in action.
Build the profile of technical and product leaders, develop distinctive points of view, and support media, social, and event appearances.
Nurture relationships with journalists, Substack writers, podcasters, technical creators, and other influencers who shape developer and enterprise buying decisions.